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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
All 3 rooms smelled like weed, our bathroom sink over flooded with the top room, weed and swishers wrappers all under the bed. Worst stay ever
Business response:
Thank you for being our guest. Please accept our sincere apologies that your stay did not turn out to be an excellent one due to the condition of your suites. We have discussed your feedback with our housekeeping and maintenance teams to take appropriate actions and ensure we deliver spotless accommodations. Your comment regarding the smoke smell will help us enforce our no-smoking policy effectively. We want to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Business response:
Joe, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Tanner, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Kimberly, please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are very sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Looks nice from the outside. Smells of the dirty carpet in hallways because air conditioner was not on. Said on Expedia that Continental Breakfast was provided, but front desk said it was a mistake. They only served coffee and brownies. This hotel deserves a 2-star rating only.
Business response:
Dear Guest, thank you for your review. We apologize for the concerns you had due to the carpet in your room and that this put a damper on your stay. We will promptly take action to rectify the problem. In the future, please know our front desk is always available to make the most of your visit. We would have loved to resolve this while you were here. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again. Sincerely, Hotel Management
There was a mouse trap in plain view in my room and the lady that checked me in had a terrible attitude problem
Business response:
We are extremely sorry you met with anything but exceptional service. We are concerned about such complaints and will discuss this with the entire team to ensure such mistakes are not repeated. We hope we will have another opportunity to impress you with our accommodations and hospitality. Sincerely, Hotel Management
Overall Very Disappointing! In all honesty we were disappointed with this hotel. Veing that its supposes to rank high in comfort and consosering where its located (Newport/Irvine) I was shocked to see how poorly its maintained. The landscaping is not kept up, the momemt you walk in you can sense how inhospitable it is. It felt gross, as we walked to our room you could see how dirty tge floors were, it didnt smell nice at all. Then we walk in our room on 3rd floor and it had a weird smell to it, we tried to open windows but d... read more
Business response:
Sandra, thank you for reviewing our hotel. We are sorry for the disappointing stay you had and apologize for the cleanliness issue you encountered. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Also,... read more
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.2 star rating with 3,046 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.