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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Nick, thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management
This is my first review ever. I'm very flexible and understanding but this was by far the most dissappointing hotel experience ever. Not even the basic amenity is provided or stocked in the room. Toilet was broken upon arrival and required us to manually flush it. No ice machine or bucket. Have to make your own ice with trays which isn't practical for staying one or two nights. Had to walk down our dirty towels in order to get new ones. Floor was filthy. Manager was very rude at check-in and gave me a hard time about my paym... read more
Business response:
Thank you for choosing our hotel and for taking the time to write a review. We were disheartened to read about the unsatisfactory service you experienced and for the cleanliness issue. Please accept our sincerest apologies for what transpired. We have discussed your concerns and comments with our leadership team and associates in an effort to improve our guest experience. We are also sorry for the difficulties you had due to our hotel policies regarding in-room amenities such as towels. We hope you will give us another oppor... read more
AC didn’t work in the heat wave and room smells like cigarettes. One tiny bar of soap... no housekeeping. Terrible stay.
Business response:
Thank you for reviewing your stay. We apologize for the issues you had in your suite. We have discussed your feedback regarding the HVAC unit with our maintenance team for their review and action. We will also utilize your comment regarding the smoke smell to enforce our no-smoking policy more effectively. Please know that keeping the safety of our guests in mind, we have modified our housekeeping processes to provide you with choices for when and how we clean your room. Our front desk is available to make arrangements based... read more
The exterior was fine & the locale was perfect. The check in was quick but the room was very disappointing. Smelled like mildew/mold and somewhat of urine. I know they allow pets so that was concerning. The shower curtain smelled very mildewy. Very disappointed!
Business response:
Please accept our apologies for the concern you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that the issue in your suite compromised your experience. We will follow up on your concerns with our housekeeping team to ensure we are well poised to serve you better during your next stay. Thank you for sharing your feedback. Sincerely, Hotel Management
Pig sty The locked outside entrance was consistently propped open with a rock. I did not feel safe. The floors in the stairwell were not swept during my entire stay. There was garbage left on the ground outside the door for days. My cable kept going on & off. The front desk told me to jiggle the cord. No luck & no additional help.
Business response:
Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
one guest per room please. This is Santa Erik Claus. I have not had good luck at this location in the past but will try again today. Here is the issues last visit... The first room I was given had someone still living in it as you can see by the picture. The second room was the top floor at the end of the hall so I had a long walk with slow internet. I tried to sign up for the frequent visit rewards program but the could not. I am returning today and then goon to the Anchorage location for a 2 week stay but if things do not ... read more
Business response:
Thank you for your comments. We apologize for the difficulties you had in your previous visit and regret the inconvenience caused. We appreciate your feedback and hope to see you soon. Sincerely, Hotel Management
As a frequent visitor you expect your visits to continuely get smoother over time. Not the case here. Every time I return for my hubby and my weekend away I'm greeted with Esther at check in who always seems to put me in a less than desirably placed room. Each time I ask to be moved away from the hotel entrance or elevator I'm met with an attitude as if I just ruined her entire day. This past check in I shared with her exactly why I didn't like our room placement (lack of privacy as we were just above the entrance) and when ... read more
Business response:
Thank you for your review. Although you liked our location, we are sorry for the issues you encountered at check-in and for not being able to give you the room of your choice. Also, we apologize you did not experience one of our staff at her best. We have followed up with our team to make sure we do not disappoint you in the future. We hope to see you again soon for a more satisfying stay. Sincerely, Hotel Management
Will never stay here again Lots of people hanging out in the parking lot until all hours of the night. Loud guy walking down the hallway banging in doors and shouting someone’s name for an hour. Was afraid to even go smoke by myself
Business response:
Joann, thank you for your review. We apologize for the noise issues you experienced from the other guests and the inconvenience it caused. Our front desk is available to resolve issues, so we are sorry we were not aware of the noise problem, as we would have been happy to try and resolve the issue or move you to another suite. Thank you again for being our guest, and we hope you will return as we would love to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.2 star rating with 3,045 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.