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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was nice
Business response:
Dear Patrick, Thank you for your positive feedback! We are delighted to hear that you enjoyed your stay with us. Providing a pleasant experience is our priority, and we appreciate your acknowledgment. Your satisfaction is important to us, and we look forward to welcoming you back for another enjoyable stay at Extended Stay America.Sincerely,Hotel Management
The staff was great. There have been two Extended Stay hotels I have stayed at and they both smell funky as if the hall carpets needed to be cleaned. There’s also a constant smell of marjiuana in the air. The muffins need to be handed out due to the glutinous patrons taking handfuls.
Business response:
Dear Randolph, Thank you for your feedback. We appreciate your positive mention of our staff. We apologize for the cleanliness and odor issues you encountered during your stay. We are addressing these concerns promptly to ensure a more pleasant environment for all our guests. Your comments regarding breakfast distribution will be reviewed to improve service efficiency. We value your input and hope to welcome you back for a better experience.Sincerely,Hotel Management
The staff is great, but the smell of cigarettes is really bad. We left the location and I could still smell the cigarettes. It is nice because it has little kitchen and little stove that you can cook on. The bathroom was nice too but theres molds by the sink. There was also a stain in the mattress that you can see through in the cover. Towels are still dirty, you can see the yellow stain and some other stains. Carpets and drawers looks so old and really dirty. It doesnt feel a vacation because the smell of cigarettes stuck i... read more
Business response:
Dear Ericka, Thank you for your feedback. We apologize for the issues you encountered during your stay, including the cigarette odor, cleanliness concerns, and maintenance issues. We take your comments seriously and are addressing these matters immediately to improve our facilities. We value your input and hope to welcome you back for a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.2 star rating with 3,148 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.