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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Extended Stay America Hotel Orange County - John Wayne Airport is located at 4881 Birch St, Newport Beach, CA. This business specializes in Hotels & Motels and Other Lodging and has 1 review(s) with a star rating of 3.0.
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The floor was covered in water and hair and there was a toenail on the floor… and a leak into the ceiling.
Business response:
Dear Nicole, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for the inconvenience caused. If your visit is not going as expected, we encourage you to reach out to anyone on our team so we can quickly and efficiently address your concerns, as we want to create great experiences for all of our guests. Please be assured we will review your comments appropriately, and we hope you will give us another opportunity to provid... read more
Rooms need a little work but overall its a good place to be .... NO b.s.
Great to have a bathtub and a Kitchen. Just remember to bring everything that you need if you want to cook.
Business response:
Dear Doris, Thank you for reviewing your stay at Extended Stay America. We're pleased that you enjoyed the convenience of our bathtub and kitchen amenities. We love reading comments like yours, as our goal is to ensure an excellent and memorable experience for every guest. We appreciate you sharing your feedback, and we look forward to seeing you again soon.Sincerely,Hotel Management
I do have to concur with other reviewers who said they noticed a smell. Smelled a bit like nicotine in our room though it was clearly nonsmoking. Not terrible, but noticeable. Room was clean enough, though a message scratched in the door informed me that “TERMITE WAS HERE”. Staff were very nice and helpful, and it was a very short stay so i don’t consider the above issues dealbreakers. Your mileage may vary of course.
Business response:
Dear Lawrence, Much gratitude for taking the time to post your review. Thank you for the kind comments regarding our helpful service and clean rooms. However, we are disappointed that we did not meet all of your expectations. We have noted the observations that you outlined in your review. Reviews like yours are invaluable to our hotel as we continuously strive to improve our guest experience. Thank you again, and we look forward to welcoming you back. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 4.2 star rating with 1,543 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.