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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Extended Stay America Hotel Orange County - John Wayne Airport is located at 4881 Birch St, Newport Beach, CA. This business specializes in Hotels & Motels and Other Lodging and has 1 review(s) with a star rating of 3.0.
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fell Short of Expectations. It looked relatively nice in the pictures online and the furniture and furnishings, especially the TV, were nice. However, the room and property were not as clean as they should have been. I found a pill lying on the floor next to a wall that should have easily been found while cleaning the room. The last night we were there we saw dog poop in the hallway. It is a dog friendly property and the property provides bags to pick up your dog's poop but the people staying there do not follow the rules. T... read more
Business response:
Dear Gary, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider a return visit so we can restore your confidence in our hotel.Sincerely,Hotel Management
Property was fine. Room was clean
Business response:
Dear Elizabeth, Thank you for choosing us and posting your kind remarks about Extended Stay America. It is lovely that you enjoyed our time with us and found your room comfortable and clean. It was a pleasure having you stay with us, and we hope you will choose us again! Sincerely,Hotel Management
Two main issues with this location is the beds, and no help at the main desk. The beds were uneven and lumpy, and it felt like they were 3 years beyond what a normal mattress life of 10 years. It was very hard to get comfortable when trying to get to sleep. The other issue was when I tried to check out to get a receipt, and no was at the main desk. I waited about 10 minutes, then tried calling the front desk 3 times with no one answering. I finally gave up after about 20 minutes and put my door key cards into the check out b... read more
Business response:
Dear Philip, Thank you for choosing us. We are sorry for the inconvenience caused due to the front desk staff not being available during the mentioned time. We will look into the matter as to what was the cause of this lapse and ensure this not to be repeated. It is our top priority to deliver our guests a comfortable stay and a restful night’s sleep, so we are sorry that you found your mattress uncomfortable. We continually work to improve our accommodations, and we appreciate you sharing your comments. Please stay with us ... read more
The black mold that you can see while sitting on the toilet growing around the ring in the sink is absolutely disgusting. The caulking on the tub faucet had black mold, growing on it. Would never ever stay here it again.
Business response:
Dear micheal, Thank you for selecting our hotel and taking the time to write a review. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedbackSincerely,Hotel Management
It’s an older hotel but our room was clean which is the most important thing. Staff was friendly and helpful.
Beautiful classic hotel.
Business response:
Dear Kerry, thank you for choosing Extended Stay America. It is lovely to read that we exceeded your expectations and that you were delighted with the beautiful hotel. It was a pleasure hosting your visit, and we look forward to seeing you again soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 4.2 star rating with 1,436 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.