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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Friendly staff
Barking dogs in rooms
Business response:
Dear Dean, Thank you for taking time out of your day to leave us your feedback on our hotel. We apologize for the disruption due to a neighboring pet during your time with us; had we known about this issue, we would have been more than happy to help. We understand how frustrating this must have been, and we genuinely regret how this inconvenienced your trip. Thank you for your business; we appreciate you choosing us. Sincerely,Hotel Management
The floor was slipper when I received the room
Business response:
Dear Sandra, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We take these comments seriously and use them to improve our guest experience. We hope you will consider us again when you return to the area.Sincerely,Hotel Management
Had to go down to the desk in the early morning to ask for toilet paper and shampoo.
Business response:
Dear Eric, Thank you for commenting on your recent experience at our property. Our goal is to ensure that all guests are well-informed about our hotel and amenities; therefore, we are sorry for any miscommunication that occurred on our end. Our guests frequently bring personal items to use in their suites, so we provide complimentary hair dryers and toiletries upon request at the front desk. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing. Sincerely,Hotel Ma... read more
Jay and his crew do an awesome job! We are staying here again next month.
They need serious help. Hallways not vacuum, people don't pickup there dog poop, staircase is filthy. Front entry was cigarette bud's everywhere, fingers prints entry door , outside trash can full, trash all over the parking lots, and etc
Business response:
Dear Jun, Thank you for staying at our hotel and sharing your comments. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. We hope to have another occasion to exceed your expectations and welcome you back soon.Sincerely,Hotel ... read more
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.2 star rating with 3,039 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.