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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Extended Stay America Hotel Orange County - John Wayne Airport is located at 4881 Birch St, Newport Beach, CA. This business specializes in Hotels & Motels and Other Lodging and has 1 review(s) with a star rating of 3.0.
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Two main issues with this location is the beds, and no help at the main desk. The beds were uneven and lumpy, and it felt like they were 3 years beyond what a normal mattress life of 10 years. It was very hard to get comfortable when trying to get to sleep. The other issue was when I tried to check out to get a receipt, and no was at the main desk. I waited about 10 minutes, then tried calling the front desk 3 times with no one answering. I finally gave up after about 20 minutes and put my door key cards into the check out b... read more
Business response:
Dear Philip, Thank you for choosing us. We are sorry for the inconvenience caused due to the front desk staff not being available during the mentioned time. We will look into the matter as to what was the cause of this lapse and ensure this not to be repeated. It is our top priority to deliver our guests a comfortable stay and a restful night’s sleep, so we are sorry that you found your mattress uncomfortable. We continually work to improve our accommodations, and we appreciate you sharing your comments. Please stay with us ... read more
The black mold that you can see while sitting on the toilet growing around the ring in the sink is absolutely disgusting. The caulking on the tub faucet had black mold, growing on it. Would never ever stay here it again.
Business response:
Dear micheal, Thank you for selecting our hotel and taking the time to write a review. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedbackSincerely,Hotel Management
It’s an older hotel but our room was clean which is the most important thing. Staff was friendly and helpful.
Beautiful classic hotel.
Business response:
Dear Kerry, thank you for choosing Extended Stay America. It is lovely to read that we exceeded your expectations and that you were delighted with the beautiful hotel. It was a pleasure hosting your visit, and we look forward to seeing you again soon.Sincerely,Hotel Management
The property was in the right location and we stayed there as it was close to the venue that we were at. The room was not as nice as we are accustom to but we were there for just the night so we were alright with it. The hotel was in servicing and had some missing tiles in the ceiling in the halls. But, it served its purpose. We would not stay for any longer of a stay.
Business response:
Dear Gregory, we appreciate you taking the time to tell us about your stay. We are pleased you liked our hotel and amenities, although we are very sorry you were unhappy with the abovementioned issue. We will discuss your concerns with the appropriate parties to ensure these issues are addressed promptly. Thank you for choosing us for your visit to the area and for your valuable feedback. We hope you will give us another try so we can provide you with a much-improved experience.Sincerely,Hotel Management
It was easy to find. We were treated very kindly by the front desk staff (Jonathan was very accommodating) I reserved one room with 2 double beds. When we checked in we were switched to two rooms with one room for free since they were out of rooms with two double beds. This was a blessing for sure. Since they were booked full we were not able to get full kitchen supplies but we made due. It was a bit inconvenient to have to take dirty towels to front desk to get new towels and to only be limited to a few towels. Hotel was cl... read more
Business response:
Dear Lucy, thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We are continually striving to improve our services, and we appreciate your feedback. Please give us another chance to welcome you on a future visit.SincerelyHotel Management
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 4.2 star rating with 1,501 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.