Extended Stay America - Orange County - John Wayne Airport

Business response:

Thank you for reviewing your stay. We are sorry for the difficulties you had with the key card and housekeeping service. Keeping our guests' well-being and safety in mind, we have revised our housekeeping practices to include options for when and how we clean your room. Our front desk is available to make arrangements based on your requirements. We regret if this was not communicated with you earlier and the inconvenience caused. We hope the rest of your stay was ideal, and we encourage you to try us again as we are confiden... read more

Business response:

Rocky, thank you for choosing Extended Stay America. We are pleased to know you enjoyed your stay and our suite! We want your visit with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for selecting Extended Stay America for your recent visit and for sharing your comments. Our team was pleased to learn you enjoyed your stay, found your suite comfortable, and our staff friendly and professional. Thank you once more for being our guest, and we look forward to seeing you in the future. Sincerely, Hotel Management 

Business response:

Thank you for selecting Extended Stay America for your recent visit and for sharing your comments. Our team was pleased to learn you enjoyed your stay and found our staff friendly and professional. We are also happy our location close to the airport was perfect for your needs. Thank you once more for being our guest, and we look forward to seeing you in the future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Adrienne, thank you for your fantastic rating! We are pleased you chose Extended Stay America for your time in the city and even more pleased that we exceeded your expectations. We look forward to having you as our guest again soon! Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased if overall you enjoyed your stay. It would be an honor to have another opportunity to welcome you back for a perfect visit. Sincerely, Hotel Management 

Business response:

Ana, thank you for your review. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management 

Business response:

Victor, we are delighted you had a great stay at Extended Stay America. Thank you for the kind rating, and we look forward to hosting you again soon. Sincerely, Hotel Management