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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I would have the Cleaning crew be nicer when ask a question. Front counter staff good when asked a question and helpful. Maybe smile for but i understand because of the pandemic. I would just advise the cleaning crew to not be so rude
Business response:
Alberto, thank you for your candid evaluation. We are glad you were pleased with the service our front desk associates provided. However, we apologize for the unprofessional behavior of our housekeeping staff. We will share your comments with the appropriate individuals and make sure we are more consistent in our service delivery. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Great for a night or two at the beach The hotel itself was a little older but the quality of the room was good. The staff was friendly and the amenities were good in the room. The only issue was the slow wifi unless you paid for enhanced wifi.
Services
Business response:
We are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry if you were disappointed with any part of your visit. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Kindness, smiles, assistance at any hour it was so great.
Business response:
We appreciate you selecting Extended Stay America and sharing your review. It was a delight to know you had a comfortable stay and that you were amazed by how well our associates assisted you. Thank you for being our guest, and we look forward to seeing you soon. Sincerely, Hotel Management
I was really disappointed no poo, no ice machine when I checked in just people with dogs big ones my grandkids were afraid n there were homeless people out camping n parking lot very disappointed
Business response:
Darrell, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
when checking in was one hour early and was told there was no public restroom ..having driven 6 hours and would soon been staying there it would have been better service if a restroom had been made available but COVID strikes again...I get it...if that is the policy then I am not a fan.
Business response:
Thank you for staying at Extended Stay America. We are pleased to see the rating as it shows you had a pleasant stay, but we are sorry for the issue you mentioned. We appreciate your feedback and look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.2 star rating with 3,235 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.