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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Extended Stay America Hotel Orange County - John Wayne Airport is located at 4881 Birch St, Newport Beach, CA. This business specializes in Hotels & Motels and Other Lodging and has 1 review(s) with a star rating of 3.0.
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Simple place to stay. Room/hotel was clean overall. Morning coffee/grab and go breakfast was hit or miss. I’m usually up early, 5-7, some mornings nothing was setup until well after 7 if at all. Staff was pleasant upon check-in.
Business response:
Thank you for being our guest. Although you liked our well-kept property as well as our courteous associates, we are sorry you were unhappy with our breakfast timings. We hope the otherwise positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
I liked the spacious room and kitchenette. It was also relatively quiet although next to the airport. There were soar even amenities.. only one little shampoo in the room... noT even paper cups to use for a drink of water. If you wanted any kitchen utensils or cups you had to sign them out from the hotel front desk. In the morning, breakfast was a small muffin and a granola bar that you had to request individually from the front desk. These little things omitted made the place seem inhospitable.
Business response:
Thank you for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor and regret it compromised your stay. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
部屋が広い 部屋がとても広く、アメリカにしては湯船も深くて満足です。部屋が4回の端の方だったせいかWifiがほとんど繋がらなかったことだけが残念です。
Business response:
Thank you for choosing Extended Stay America for your recent visit. We are glad you had an overall great stay and liked your comfortable suite. We will share your feedback regarding our internet connectivity with the appropriate team so that they can take the necessary steps to make our future guests experience a better one. We appreciate your business and hope to see you again soon. Sincerely, Hotel Management
It had a bad smell in the room like a pot smell. I was wondering why the window was left open
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. However, we regret the inconvenience you had due to the odor. Your feedback has been discussed with our housekeeping team, and we have asked them to deep clean the room to remove the smell. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management
"free breakfast" is misleading. There's no breakfast. Just some bad coffee and energy bars.
Business response:
Thank you for being our guest. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. On behalf of everyone here, we invite you to revisit us for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 4.2 star rating with 1,437 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.