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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My Experience It was a good stay the only thing is staff is not always at front desk also the remote control for the television did not work properly. Also they charge extra for room service.
Business response:
Alfred, thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you had a pleasant stay with us. We will also bring your concerns to the attention of our front desk staff as we continuously strive to improve. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Ok overall For the price, I thought it was going to be much better. The hotel is really outdated. It was clean. Beds were not comfortable. There was very limited staffing that you would have to leave the room to go downstairs to exchange dirty towels for clean ones. Breakfast was subpar. Overall I was not pleased with the hotel given the price.
Business response:
Kara, thank you for your review. We are disappointed to read our accommodations did not provide the value for which you were hoping and sorry for any inconvenience caused. We also wish we had the opportunity to address the problem you had with the bed while you were here, as we would have done our best to ensure you were comfortable. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Having a kitchen was very convenient and the location of the property made it quiet at night, which was very nice and we felt safe. We were disappointed in the breakfast and the fact the muffins and coffee/hot water (that was the breakfast), was put out very late. The shower curtain rod was falling off the wall in our room.
Arrived on 7/29/21 at 8:30pm after a very long day of travel. Tried to check in but there was nobody at the counter. I could hear someone in the back washing dishes but couldn’t get her attention. There wasn’t a bell to ring so I said ‘hello’?? and I knocked on the counter. The girl came around the corner finally after I had waited for 10-15 minutes. She never once smiled, greeted or apologized to me. The first thing she said was “are you checking in?” I told her I had a reservation but wasn’t so sure I wanted to stay there ... read more
Business response:
Thank you for your review. We are sorry you did not experience the best from one of our associates at the time of check-in. This is not the level of service we generally provide, and it certainly does not meet our standards. We will bring your concerns to the attention of our front desk staff as we continuously strive to improve. We hope you will give us the chance to make it up to you on a future visit. Sincerely, Hotel Management
Very slow poor service at front desk! For three days the front was filthy! Dog dropping,rubber gloves in gutter basically dirty! The breakfast bars were stale!
Business response:
Theresa, thank you for your honest evaluation. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our team and take steps to ensure we are more consistent in our service delivery. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.2 star rating with 3,040 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.