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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Extended Stay America Hotel Orange County - John Wayne Airport is located at 4881 Birch St, Newport Beach, CA. This business specializes in Hotels & Motels and Other Lodging and has 1 review(s) with a star rating of 3.0.
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I liked the full size kitchen.. But I font like that there's no pool!!
Business response:
Thank you for choosing to stay with us at Extended Stay America. We're glad to know you liked having a kitchenette in your room and that you had a pleasant time while you were here. However, we regret not meeting some of your expectations. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
This place is for a working man who needs a place to hose off for the next day. The staff could not have been more honest and helpful, given their limitations. No extras here.
Business response:
Eric, thank you for choosing us on your trip to our city. We are glad you liked our courteous associates and that you had an overall pleasant stay. It was a pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management
The only pleasant part of this trip was the check in. I have never had to request services that were listed as amenities before. Here I had to ask for kitchen implements and pillows. We requested a quite area and were place across the hall from a crying baby. The sheets were low quality there was hair on the floors. It looked like the sheets hadn’t been changed before us. The breakfast was a laugh. Coffee was out for guests but you had to ask the counter for a granola bar or muffin. That’s not a free breakfast and shouldn’t ... read more
Business response:
Todd, thank you for the review. We are disappointed to read our team was not able to accommodate you in the room of your choice and are sorry you were not happy with the quality of the bedsheets and breakfast we provide. Your feedback shares the areas we need to improve at, so it has been discussed with appropriate individuals in an effort to enhance our service level and facilities going ahead. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this... read more
I loved that they had a kitchen - I didn't love that you had to ASK for dishes & utensils, etc. The washer/dryer room was especially helpful! The staff was very kind. And they upgraded us to a bigger/better room when our bathroom light was out.
Business response:
Thank you for choosing to stay with us at Extended Stay America. We're glad to know you liked having a kitchenette in your room and that you were pleased with the service provided by our associates. However, we're sorry for the inconvenience you had due to our dishware policy. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. It was a pleasure to have you as our guest, and we hope to see you ag... read more
Bare minimum but nice Bare minimum in a hotel but very nice rooms and staff. No breakfast snacks like they said at check-in.
Business response:
Ashley, thank you for choosing to stay with us at Extended Stay America. We're glad to know you liked your well-appointed room and that the service provided by our associates met all your expectations. However, we're sorry for the inconvenience you had while you were here. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
The most austere Extended Stay I've ever stayed in. Took two hours to get cooking utensils.
Business response:
Gerald, thank you for your great comments and review of your visit to our hotel. We pride ourselves on delivering exceptional service to our guests, and we are sorry this was not your experience. Also, we apologize for the wait time issue while getting the kitchenware and regret the inconvenience caused.We have addressed your concerns with the staff, and we have taken corrective action, so this does not happen in the future. Thank you again for being our guest, and we would love the opportunity to welcome you back soon. Sinc... read more
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 4.2 star rating with 1,437 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.