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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Extended Stay America Hotel Orange County - John Wayne Airport is located at 4881 Birch St, Newport Beach, CA. This business specializes in Hotels & Motels and Other Lodging and has 1 review(s) with a star rating of 3.0.
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Location close to university and airport is convenient.
Business response:
Thank you for choosing to stay with us. We are delighted to hear you had a comfortable stay and our convenient location close to the airport and university was perfect for your needs. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
Foul smelling dog room Hotel presentation is very poor. When we arrived we were asked if we had dogs. They then roomed is in a dog room when we said we don’t have dogs. The room smell was horrific. Finally they put us in to a secondary room. Much better. Quality just wasn’t as nice as other Extended stays we have stayed at in California.
Business response:
Shasta, thank you for choosing our hotel on your recent visit to the area. We are disappointed to read that we did not meet your expectations with our accommodations and are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering an excellent experience. Sincerely, Hotel Management
We were unable to check in for our 1st night because of a power outage at the hotel. I spoke with the desk staff & decided we would go to another hotel for the night, but be back for our 2nd night stay. When I called to confirm this the next day, I was told because we didn’t check in the 1st night, our reservation was canceled altogether. I had to re-book the 2nd night, & was only given a comparable rate by joining the hotel loyalty program.
It was a fine place to stay near the airport. I didn’t see any amenities. Nowhere to eat or drink within walking distance except Carl’s Jr. My room did not have a hairdryer, and no one brought one when I asked. The person checking me in tried to explain places of interest, but I was only staying the night so was not interested.
Business response:
We appreciate you choosing our hotel. Although you had a pleasant stay, we apologize as we couldn't hit the mark of your expectations for a perfect visit. Your feedback is shared with our front office team in an effort to improve our performance going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Very spartan. No maid service on weekends. Burned out light bulbs, noisy bathroom fans.
Business response:
Dennis, thank you for staying with us. Although it seems you had an overall comfortable stay, we are sorry for the maintenance issues you encountered while here. Your concerns will be shared with the appropriate team to fix it immediately. Please note, we provide our housekeeping services to guests who stay eight or more nights, and these services are always available upon request for an additional fee. Thank you again for your review. We hope you will choose Extended Stay America every time your travels bring you to our are... read more
The hotel is in a great area convenient or Irvine which was where we spent our time.
Business response:
Thank you for being our guest. We're glad to know our location was ideal for you and that you had a pleasant time while you were here. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Palamuttam family - graduation 2019 Err conveniently located to UCI, comfortable room, friendly staff, stayed here all the time we visited Irvine.
Business response:
Thank you for your nice feedback about Extended Stay America while here for the convocation. We are glad to know you liked our convenient location and that the attentive service provided by our associates added to your joy. Thank you again for letting us know you had a comfortable time with us, and we hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
Front desk staff was very friendly and helpful garbage can near rear entrance seemed to be consistently overflowing floors, doors and windows in common areas were not clean room wasn’t very clean upon check in
Business response:
Thank you for taking the time to review your stay. We're glad to know you were pleased with the service provided by our front desk associates, but we're sorry for the cleanliness issues you encountered while you were here. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with their efforts moving forward. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 4.2 star rating with 1,437 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.