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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Extended Stay America Hotel Orange County - John Wayne Airport is located at 4881 Birch St, Newport Beach, CA. This business specializes in Hotels & Motels and Other Lodging and has 1 review(s) with a star rating of 3.0.
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Super clean. Staff was very nice. Will stay again.
Business response:
Thank you for the fantastic feedback about your stay at Extended Stay America. We are delighted to know you were impressed with our well-kept property and that our associates surpassed your expectations. We appreciate the outstanding review and look forward to your future visit. Sincerely, Hotel Management
Not good Had to request the coffee pot, cups and complimentary coffee, then had to wait and pick it up from the front desk. The headboard share walls with the next room’s headboard, we were awakened with the sounds and vibrations of our neighbors having sex. The wi-fi constantly dropped the signal. Constantly! Someone pee’d in a cup and left it spilled on the floor just inside the side door.
Business response:
Glenda, thank you for sharing your concerns online. We are sorry you were not happy with our kitchenware policy. It was also disappointing to read you did not experience a good night’s sleep due to the noise issue. We wish we had been informed about the inconvenience you had as our front office team would have done their best to make your trip a better one. Your feedback has been shared with the maintenance team for review and action. We are also sorry for the isolated incident you mentioned. Please give us another opportuni... read more
The staff were very nice and the outside of the building is pretty nice. It was also inexpensive, so that must be kept in mind. On the surface the rooms seemed ok, decent paint and countertops, etc. But I wish I'd paid a bit more to stay somewhere else. They clearly don't clean much or keep it up. The hallways smelled gross!! The room wasnt much better. The mattress was hard and plastic. I regret looking under the sheet to see the plasticky mattress, because then I saw the stains. The sheets were thin and dingy, kinda grayis... read more
Business response:
Thank you for being our guest. Although our goal is to try and deliver guests with a clean and comfortable stay, we apologize this wasn’t you experience. Your feedback is discussed with the heads of our housekeeping and maintenance teams in an effort to improve the efficiency of our service levels moving ahead. We are also sorry for the discomfort you had with the bedding. Please give us a chance to regain your trust in the near future. Sincerely, Hotel Management
Free breakfast advertised on Orbitz site was misleading. All they had was coffee, granola bars and muffins. Never in my life have I have seen breakfast offered at a hotel like this. Overall the hotel has worn down and needs immediate work.
Business response:
Jackie, thank you for being our guest and providing your feedback. We apologize that our facility fell short of your expectations and have shared your comments with our team as we work on updating and refreshing our hotel. We are also sorry you were disappointed with our breakfast offerings. We will be sure to review our third-party websites in addition to our official site to ensure everything is up-to-date. Thank you once again, and we hope you will consider to revisit us. Sincerely, Hotel Management
Convenient, near airport, reasonable rates, nice and helpful staff.
Business response:
Albert, thank you for choosing Extended Stay America for your recent stay. We are happy you enjoyed your stay and found us to be a good value. We are also glad you liked our courteous associates and our convenient location close to the airport. We would be delighted to accommodate you again in the future and hope that you will stay with us again! Sincerely, Hotel Management
Very nice and close to UCI. Clean rooms great service and friendly.
Business response:
Thank you for such a fantastic review and for taking the time to let us know your stay at Extended Stay America was perfect in every way! We are thrilled you appreciated not only our friendly team and convenient location, but also our spacious rooms. We look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 4.2 star rating with 1,503 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.