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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Shower was dirty..unsanitary, hair on the wall from previous guest
Business response:
Jade, thank you for your review. We apologize for the cleanliness issues you encountered in your room. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
friendliest staff!friendliest staff!friendliest staff!
Business response:
Thank you for your recent stay at Extended Stay America. We are happy you enjoyed your stay at our hotel. We are also glad you liked our courteous associates. Reviews like yours encourage the team to keep up the good work. Thank you also for your feedback, and we hope you will revisit us. Sincerely, Hotel Management
Room is clean, staffs are friendly, location is convenient. There are plenty nice restaurants and shops nearby.
Business response:
Thank you for being our guest at Extended Stay America. Our team is so pleased to learn you enjoyed our ideal location, found your suite comfortable and our staff friendly and professional. We appreciate your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Nice visit but.. The front desk staff was very nice. The ladies that clean the rooms are not very friendly. I asked for an item from a cart and it was like she didn’t want to give it to me. Also, the lady that knocked on my door to tell me it was time to check out even though I booked another night. She looked at me like I was lying and I told her again that I just booked and paid.
Business response:
Kim, thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed your stay with us and liked our front desk staff. However, we are sorry you did not experience the best from some of our associates. Your feedback will be shared with the appropriate team members to improve our service going forward. On behalf of everyone here, we invite you to revisit us on your next trip to the area. Sincerely, Hotel Management
It was fine for a quick overnight to get to the airport. Needs some updating. AC unit is noisy. Countertops are stained. Just nothing special. Entrance is not on the street where it's listed.
Business response:
Keith, thank you for your review of your quick stay. Although you liked our convenient location close to the airport, we are sorry for the issues you encountered in your suite. Your feedback will be shared with our housekeeping and maintenance teams for review and action. We will also share your valuable comments regarding the updates with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. Please visit us again so that we can provide you with the hospitality you sho... read more
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.1 star rating with 2,891 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.