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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No lounge or common area to spend time away from the room. Not much to do when not sleeping
Business response:
Roger, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
The room was clean and check in was fast. The place was quiet so i was able to get a good night rest.
Business response:
We appreciate your fantastic review of Extended Stay America and for being our valued guest. Thank you for sharing your remarks about our clean, comfortable suites. We love to hear when a guest has had a wonderful night's sleep. Our housekeeping team does a great job of caring for our suites, so we are thrilled to share your lovely comments with them. We are also glad you liked our easy check-in. Thank you again for allowing us to serve you, and we hope to provide you with another comfortable stay in the future. Sincerely, H... read more
It was an adequate hotel for a short stay. Clean, but not fancy.
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Nice hotel Very good.
Business response:
Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Their Continental breakfast was nothing. just coffee, hot water and tea. they need to really work on providing eggs, waffles..yogurt, simple items like the other hotels have...very surprised.
Business response:
Thank you for the review of Extended Stay America. It's nice to know you enjoyed your overall stay with us. However,we aresorry the breakfast offerings were not to your liking. We will make a note of your feedback as we plan any changes to our breakfast offerings. We're pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels. Sincerely, Hotel Management
Location close to university and airport is convenient.
Business response:
Thank you for choosing to stay with us. We are delighted to hear you had a comfortable stay and our convenient location close to the airport and university was perfect for your needs. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
Foul smelling dog room Hotel presentation is very poor. When we arrived we were asked if we had dogs. They then roomed is in a dog room when we said we don’t have dogs. The room smell was horrific. Finally they put us in to a secondary room. Much better. Quality just wasn’t as nice as other Extended stays we have stayed at in California.
Business response:
Shasta, thank you for choosing our hotel on your recent visit to the area. We are disappointed to read that we did not meet your expectations with our accommodations and are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering an excellent experience. Sincerely, Hotel Management
We were unable to check in for our 1st night because of a power outage at the hotel. I spoke with the desk staff & decided we would go to another hotel for the night, but be back for our 2nd night stay. When I called to confirm this the next day, I was told because we didn’t check in the 1st night, our reservation was canceled altogether. I had to re-book the 2nd night, & was only given a comparable rate by joining the hotel loyalty program.
It was a fine place to stay near the airport. I didn’t see any amenities. Nowhere to eat or drink within walking distance except Carl’s Jr. My room did not have a hairdryer, and no one brought one when I asked. The person checking me in tried to explain places of interest, but I was only staying the night so was not interested.
Business response:
We appreciate you choosing our hotel. Although you had a pleasant stay, we apologize as we couldn't hit the mark of your expectations for a perfect visit. Your feedback is shared with our front office team in an effort to improve our performance going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.1 star rating with 2,892 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.