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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It had a bad smell in the room like a pot smell. I was wondering why the window was left open
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. However, we regret the inconvenience you had due to the odor. Your feedback has been discussed with our housekeeping team, and we have asked them to deep clean the room to remove the smell. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management
"free breakfast" is misleading. There's no breakfast. Just some bad coffee and energy bars.
Business response:
Thank you for being our guest. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. On behalf of everyone here, we invite you to revisit us for a much better experience. Sincerely, Hotel Management
Its very clean and super close to my work also well priced.
Business response:
Francisco, thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are so pleased that your experience was positive and that you found us to be a great value. We are also glad our convenient location was perfect for your needs. We would be delighted to accommodate you again in the future and hope that you will stay with us again! Sincerely, Hotel Management
It was a very convenient location and the facilities were very nice. Nevertheless, there was water standing in puddles on the floor of my room. I did request and was given old towels to put on the floor to soak up the water. Another thing I did not like was the “breakfast provided.” There was only limited packages of instant oatmeal, hot water and coffee. Is that breakfast?
Business response:
Robert, thank you for taking the time to share your review online. We are delighted to know you had a pleasant stay and that you liked our convenient location. However, we are sorry for the inconvenience you had in your room. Your feedback has been discussed with the appropriate team to ensure we inspect all our rooms thoroughly before allotting to our future guests. Also, your concern regarding our breakfast will be shared with our Brand Leaders when updating our selections moving forward. It was a pleasure to have you as a... read more
Super clean. Staff was very nice. Will stay again.
Business response:
Thank you for the fantastic feedback about your stay at Extended Stay America. We are delighted to know you were impressed with our well-kept property and that our associates surpassed your expectations. We appreciate the outstanding review and look forward to your future visit. Sincerely, Hotel Management
Not good Had to request the coffee pot, cups and complimentary coffee, then had to wait and pick it up from the front desk. The headboard share walls with the next room’s headboard, we were awakened with the sounds and vibrations of our neighbors having sex. The wi-fi constantly dropped the signal. Constantly! Someone pee’d in a cup and left it spilled on the floor just inside the side door.
Business response:
Glenda, thank you for sharing your concerns online. We are sorry you were not happy with our kitchenware policy. It was also disappointing to read you did not experience a good night’s sleep due to the noise issue. We wish we had been informed about the inconvenience you had as our front office team would have done their best to make your trip a better one. Your feedback has been shared with the maintenance team for review and action. We are also sorry for the isolated incident you mentioned. Please give us another opportuni... read more
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.1 star rating with 2,892 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.