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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very basic room.
Business response:
Vershella, thank you for reviewing your stay at Extended Stay America. We're glad to know you liked your room and that you had a pleasant time while you were here. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Would not let me use bathroom and I had reservations could not get in my room until after 3pm. No coffee pot or coffee in room
Business response:
Larry, thank you for choosing to stay at our hotel and for your review. We apologize that you experienced so many difficulties during your stay with us. Kindly note, as per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the rooms. We will be sure our front desk communicates this more clearly going forward. If we did not communicate this properly at check-in, please accept our apologies. We would like the opportunity to redeem ourselves and improve your overall opinion o... read more
One night for one exhausted person was about all I was so exhausted...so exhausted, that it didn't seem to bother me that the air-conditioning put out an obnoxious loud noise on top of the fact that air conditioners are always loud. The bed was comfy and the pillow was comfy and on this night that was what mattered the most. But the "extra" hair in the bathroom that did not belong to me and the unswept floor rather grossed me out. The carpet was half vacuumed. Other than that it was ok. I didn't use the kitchen or the coffee... read more
Business response:
Kim, thank you for the feedback. We are glad to read you had had an overall pleasant visit and liked the comfort of our beds. However, we're sorry your air conditioning unit kept you from having a peaceful sleep. We have alerted our engineering team so we can fix the problem going forward. We apologies for the cleanliness issues you had with your bathroom. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We hope you will give us a second chance to deliver the t... read more
I’m Very pleased the place is well kept and secured
Business response:
Thank you for the fantastic feedback about your stay at Extended Stay America. We are delighted to know you were impressed with our well-kept property and that you had a nice time with. We appreciate your review and look forward to your future visit. Sincerely, Hotel Management
There was no ice machine and no vending machines. Some guests were cooking food in their rooms, so it smelled like food everywhere, including my room. But otherwise it was ok.
Business response:
Thank you for including Extended Stay America in your travel plans. Although from the rating it seems you had a pleasant visit, we are sorry we missed meeting some of your expectations. Please know, we have a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property. We appreciate your feedback and hope to host you again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.1 star rating with 2,892 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.