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Extended Stay America - Orange County - Katella Ave.
- Hotels
- Orange, CA
About this business
Location details
1635 W. Katella Ave., Orange, CA, 92867, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty This hotel was terrible. It smelled strongly of men's cologne, stains on the comforters and pillows, understaffed, dirty ear plug found on the floor, hotel soaps were terrible, no hair dryer in the room, staff never brought clean comforters when requested, large stains in the carpet. Hobo camp directly out the window.
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. We hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Tent City There were no signs from the road to indicate where the hotel was, I was driving around for an hour trying to find it at night. It was in the back by the mall and in between the mall and the hotel is tent city. The parking is terrible. Although you were supposed to have a piece of paper to put in your car to show you were staying at the hotel, I was the only one I saw that had that piece of paper. I think everyone that went to the mall or surrounding area parked in the hotel parking lot. The furniture was old and t... read more
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management
HORRIBLE!! Disgusting, filthy room!!! I would never stay here again! I much rather pay a little more next time I am in this are for better hotel!!
Business response:
Betty, we're very disappointed to see that your feedback referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment and we're very sorry that did not happen when you were here. We're very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance in the future. Sincerely, Hotel Management
It could've been perfect but ,stayed 2 days on our 2 day after a long day at Disneyland we come back to our room tired ,to find it just how we left it !!!! They did not bother to clean it nor to put clean towels ,,,,,so sad..
Business response:
We appreciate you staying with us and providing a review of your experience. After reading your feedback about housekeeping not visiting your suite, it appears we may have missed an important communication during your check-in. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at your request for a minimal fee. And fresh linens and towels along with any toiletries are always available at the front desk. ... read more
Glorified Tent City CONS: Room was muggy upon entering, carpets dirty, holes in bed skirts, half eaten lifesaver candy on the floor, white powder (?) covering bottom shelf of nightstand, clock was set 3 hours fast, none of the drawers closed as they were all crooked, creaky beds, rusted shower knobs and loose bathroom door handle, toilet wouldn’t flush toilet paper but rather chewed it all up into tiny pieces. PROS: Water pressure, I guess?
Business response:
Nate, please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with our housekeeping and maintenance teams to take the corrective actions. We hope you will consider giving us another chance to make it up to you at a future date. Sincerely, Hotel Management
Dump! Do not stay here. The entire floor smelled like cigarettes. The walls were thin and you could hear everything outside your doors. Maids did not come clean room at all. Continental breakfast was muffins and oatmeal bars. This place looks like it is rented out to homeless because it’s a dump.
Business response:
Jen, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Katella Ave.
How is Extended Stay America - Orange County - Katella Ave. rated?
Extended Stay America - Orange County - Katella Ave. has a 3.3 star rating with 2,509 reviews.
When is Extended Stay America - Orange County - Katella Ave. open?
Extended Stay America - Orange County - Katella Ave. is open now. It will close tomorrow at 12:00 a.m.