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Extended Stay America - Orange County - Katella Ave.
- Hotels
- Orange, CA
About this business
Location details
1635 W. Katella Ave., Orange, CA, 92867, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cannot be trusted We booked a room with a king-sized bed. We found ourselves with a full-sized bed. When we complained at the front desk we were told the hotel was booked and there was nothing they could do. After complaining through Hotels.com, we got a 15% discount, but since we wouldn't have booked a full-sized bed at that discounted price (or any discounted price, actually, unless there was nothing else in town), it wasn't worth it. But if you can't count on getting what you paid for, you simply can't trust them. Also,... read more
Business response:
Thank you for evaluating your recent stay. Our highest priority is outstanding service for every guest, and we are sorry we disappointed you. Your feedback will be shared with our team to better serve future guests, including you, we hope. We value you as a guest and would welcome the opportunity to host you again in future. Sincerely, Hotel Management
The front desk staff was very unfriendly. The lobby was dirty, the hallways and carpets were dirty with trash on the ground. The kitchen counters were sticky and the 2 dining chairs in room were filthy. The room and outside doors card keys worked a couple of time, then we would have them rekeyed numerous times. Front of hotel has no ashtray or trash can. Cig butts everywhere, trash and dog poop. Cat food on ground near lobby entry. Would never stay here again!!!!
Business response:
Thank you for your feedback. We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with our front desk and housekeeping teams to prevent this from happening again. We value your feedback and will use it to ensure we are more consistent with our service levels. We hope we have the chance to make it up to you at a future date. Sincerely, Hotel Management
After checking in when we got off the elevator right away was hit with the smell of smoke. When we got to our room the smell followed us there. All the rooms showed that the rooms were non-smoking. Tried calling down but the phone in the room wasn't working so had to go back downstairs and I told them of the smell. The guy at the front desk was nice and moved us to a different floor which was way better but when we got back to our later that night it seems as though that smell followed us.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
BUILDING UNDER CONSTRUCTION ACTIVE CONSTRUCTION in the building that starts at 7 AM!!! They don't tell you that you WILL be woken up by shouting, banging on the walls, and the sound of hammers.
Business response:
Gregory, thank you for taking the time to review your stay. We are sorry we did not live up to your expectations and for letting you down. We hope you will give us another chance to provide you with the excellent service you should always expect from us. Sincerely, Hotel Management
This hotel was very dirty. No room service unless you pay extra for it. Curtain rod was broken. Reserved room with two beds got a room with one bed and a pullout couch. I will never stay at this place again.
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Totally discussing Checked into an old beat up room with a puddle of fresh blood on the floor between the beds. Then a trail of blood around the bed and tears the window. It looked like a crime scene. The bed was made OVER the blood on the mattress. The front desk came up with me to substantiate my claim and immediately moved me to a new room. The new room had no blood, but dust and hair in every corner and on every surface. The staff dumped cat food in front of the main entrance to feed the feral cats living on the property... read more
Business response:
Andrew, please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly.We will address this matter with our Housekeepingteam in order to ensure changes are made immediately to solve these problems.We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Sincerely, Hotel Management
WOULD MAKE A NICE PET MOTEL/ BLOOD ON THE SHEETS AND THE TV WAS SO DUSTY AND DIRTY IT WAS HARD TO SEE. THE ODOR INSIDE WAS LIKE SOMEONE HAD DIED. STAYED TWO DAYS-- NO MAID SERVICE. FRONT DESK STAFF WOULD NOT KNOW CUSTOMER SERVICE IF IT BIT THEM ON THE NOSE. IMPLOSION WOULD BE KIND.
Business response:
Bill, thank you for sharing your feedback. We sincerely apologize for the odor and cleanliness issues you encountered your room. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping department. Please be assured that remedial steps are underway to ensure these problems don’t happen again. Counting on your kind generosity to accept our apology, we hope you and your family will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Manage... read more
The facility was dirty! There was a bag of dog pooh at the entrance. food and trash was in the stair well. The room smelled of urine. I will not ever come back to this facility! It was absolutely disgusting.
Business response:
We apologize for the cleanliness issues you encountered in your room. We work hard to make every guest's visit a pleasant experience, so we are sorry we fell short. We are already working with our housekeeping team to revisit our deep cleaning program. We value your business and would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Good location, that was it... Hotel room had not been updated. Dirty walls and door, refrigerator was old and rusty, t.v remote control did not work, bathroom sink clogged, shower rod falling off the wall... Seemed like it was an apartment complex after hearing “neighbors” talking in the hallway...
Business response:
Scott, although we make every effort to be perfect, sometimes we fall short. We apologize that you experienced so many difficulties while being here. It is disappointing to know we couldn't deliver you a perfect stay. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Katella Ave.
How is Extended Stay America - Orange County - Katella Ave. rated?
Extended Stay America - Orange County - Katella Ave. has a 3.3 star rating with 2,509 reviews.
When is Extended Stay America - Orange County - Katella Ave. open?
Extended Stay America - Orange County - Katella Ave. is open now. It will close tomorrow at 12:00 a.m.