This profile has been claimed by the business owner or representative.
Extended Stay America - Orange County - Katella Ave.
- Hotels
- Orange, CA
About this business
Location details
1635 W. Katella Ave., Orange, CA, 92867, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
As soon as we walked in we could feel an uncomfortable vibe about this place. There were people who appeared to be under the influence in the lobby and very unclean. As we got to our rooms we noticed how dirty everything was. We then called a different hotel and walked out within 15 minutes of walking in. We will never ever book an Extended stay again!!!
Business response:
Michelle, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Stop was completely rude and lost my booking information try to kick me out the day before I was supposed to have check out then also refuse to let me pay for another night with no reasonable explanation
Business response:
We cannot apologize enough for the poor service you received during your stay with us. The incidents you highlight in your review concerns me very much. This is certainly not the type of service our hotel is known for, so we truly regret the inconvenience caused. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. We would welcome an opportunity to accommodate you once more and earn your highest marks. Sincerely, Hotel Managem... read more
Dirty room and property.room was not even cleaned the next day after we got there
Business response:
Please accept our sincerest apologies for the cleanliness issues you encountered while here. Please be rest assured that your comments have been taken as a learning tool and have been shared with the housekeeping team in an effort to improve our service. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Gross. The room and lobby smelt awful, but particularly the room. Looks nice on the outside, but inside it was bad.
Business response:
Please accept our sincerest apologies for the cleanliness issues you encountered while here. Please be rest assured that your comments have been taken as a learning tool and have been shared with the housekeeping team in an effort to improve our service. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Very unsatisfactory. I would not return to this hotel. The only upside was the location. Walking distance to a Starbucks
Business response:
Thank you for evaluating your stay. Although you liked our ideal location, we're truly sorry your stay was less than satisfactory and regret the inconvenience it caused. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The coffee machine was broken so there were no breakfast. Just got a muffin and oat meal for breakfast!!!!!!!!!!!
Business response:
Thank you for being our guest. We apologize for the maintenance and breakfast issue. Your feedback regarding the coffee machine is shared with the housekeeping team to review and action. Also, your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We appreciate you for choosing us, and hope to have a chance to make it upto you on your next stay. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Worse hotel I have every stayed at. When I checked in, the front desk attendant told me there is no housekeeping so no one will clean our room/fix our bed, band if I needed items to go to the front desk myself and ask for them. The free breakfast was definitely important to me and my partner so we could go to Disneyland full and spend less money on food in the park. The free breakfast included granola bars, muffins, and coffee. This was not enough food to hold us for even an hour at the park! We had to spend additional money... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
non smoking hotel but yet nothing for the smokers to properly dispose of their "butts" all over the grounds. cops cruise by regularly. pet friendly (love that) but irresponsible pet owners do not pick up after their pets. outside door, card key wouldn't work; other guests showed me just to yank on it-it'll open. elevators: button seem to have been super glued or ??. had to press it just right. the holder for the permits was held together with duck tape. for a hotel that was $350.00 for 3 nights, a little disapointing
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Frequently asked questions about Extended Stay America - Orange County - Katella Ave.
How is Extended Stay America - Orange County - Katella Ave. rated?
Extended Stay America - Orange County - Katella Ave. has a 3.3 star rating with 2,509 reviews.
When is Extended Stay America - Orange County - Katella Ave. open?
Extended Stay America - Orange County - Katella Ave. is open now. It will close tomorrow at 12:00 a.m.