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Extended Stay America - Orange County - Katella Ave.
- Hotels
- Orange, CA
About this business
Location details
1635 W. Katella Ave., Orange, CA, 92867, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Ali, first and foremost, we apologize for the inconveniences you experienced. We hope you will give us an opportunity to make this up to you on a future stay. We are confident you will leave with a more favorable impression. Sincerely, Hotel Management
Business response:
Cecelia, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Very Bad Experience The hotel allows smoking in rooms, so the entire building smelt like smoke. They also to not offer hair driers in the room because people steal them. I would not recommend this hotel very dirty and no hair dryers!
Business response:
Jill, please accept our sincere apologies for the issues you experienced. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Needs total remodel The "free " breakfast consists of coffee and a pre packaged muffin. There are zero amninities, except for free wi-fi. Not even an ice machine. As the name implies, the majority of the guests were long term residents. The room was clean, but the contents were very worn. Torn bed spread, loose lament counter, the carpet, was like walking on concrete. I stayed here while my home was fumigated. They take pets, which is why I picked this place. If you are coming here as a tourist, look elsewhere.
Business response:
Les, thank you for being our guest. Although you liked our convenient location, we are sorry you experienced so many difficulties during your stay with us, and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues. We regret the inconvenience caused and truly hope you will give us another chance to prove that we are committed to providing outstanding service. Sincerely, Hotel Management
Business response:
Max, please accept our apologies for providing a less than perfect stay. Let us simply say we are all committed to making sure we don't repeat what you experienced. Thanks for your rating, and we hope you will give us the chance to make it up to you. Sincerely, Hotel Management
Probably won’t do that again Hotel appeared nice from the outside. Once inside is where the fun began. Not once were any of the floors vacuumed, trash emptied or room tidied up during our stay. I understand they don’t have regular housekeeping but we didn’t see one housekeeper at all. There was homeless people staying behind the hotel, they kept to themselves. One friend that stayed in another room went into his room the first day only to discover that the toilet had not been cleaned. It was very apparent! Both of our rooms ... read more
Business response:
Rod, thank you for evaluating your stay. We are sorry for the cleanliness problems you encountered with the room and that our team didn't catch this before your arrival. We will share your concerns with our housekeeping staff so such instances are not repeated. Thank you for staying with us, and we hope to serve you on a future date to provide a better experience. Sincerely, Hotel Management
Eww... Customer service really sucked! Pictures on site are misleading. Smelled like electrical burning in room and found dirty towels folded as fresh clean ones. Yes, it was convenient to go to The Pond, but it overlooks the homeless tent community over there. Which is really a eye sore.
Business response:
Thank you for your candid feedback. We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with the entire team to prevent these issues from happening again. We value your feedback and will use it to ensure we are more consistent with our service levels. We hope we have the chance to make it up to you at a future date. Sincerely, Hotel Management
Not clean. Noisy. There is a LARGE homeless camp right behind the fence. The facilities were sub-par. The tub dripped constantly. The rack in the closet was broken, so you couldn’t put anything on it. The room smelled unsanitary. The bedding was stained. The beds were uncomfortable. Even the hallways were littered with trash. The only good things about this hotel were that the staff was friendly, and there was coffee, muffins, breakfast bars and oatmeal included in the cost of the room.
Business response:
Joseph, thank you for staying with us and for taking the time to post your review. We apologize for the cleanliness issues you experienced and regret the inconvenience this caused. We are working with our housekeeping team to tighten the procedures and ensure we deliver a superb stay every time. Your concern in regard to breakfast has also been shared with the brand leaders to assist them when determining new offerings for future implementation. We hope you will visit us soon so that we can have another chance to impress you... read more
Business response:
Ryan, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations. We hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Katella Ave.
How is Extended Stay America - Orange County - Katella Ave. rated?
Extended Stay America - Orange County - Katella Ave. has a 3.3 star rating with 2,509 reviews.
When is Extended Stay America - Orange County - Katella Ave. open?
Extended Stay America - Orange County - Katella Ave. is open now. It will close tomorrow at 12:00 a.m.