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Extended Stay America - Orange County - Katella Ave.
- Hotels
- Orange, CA
About this business
Location details
1635 W. Katella Ave., Orange, CA, 92867, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Complete Disaster Very disappointed with this hotel. As soon as we pulled up, it was obvious we wouldn’t be staying the entire 5 days we had planned. There were transients hanging out front, transvesties walking up and down the side of the hotel. Definitely not what you want your kids to see. We decided to check in for the night since it was already late in the evening and when we got up to the room we had been assigned, the room was a disaster. It looked like someone was still staying there or they hadn’t cleaned up the roo... read more
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Disappointed,never asked for smoking room,not that never asked for smoking room,not that clean.Good coffee
Business response:
Thank you for your feedback. We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We truly hope you will give us another chance to prove that we are committed to providing outstanding guest service. Sincerely, Hotel Management
Family trip to Disneyland The hotel had a kitchen, which I wanted, but did not have any pots, pans, or dishes in the room. When I went to the front desk to ask for the things, was told that they did not have anymore pots. The stove in my room also did not work, so was moved to a different room. However, the front desk forgot to put it in their system, so they kept giving my new room to other guest. Had two people trying to get into my room. The front desk finally sent a security guard up to my room and asked that I come down... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Needs update The room card they issued wasn’t working, I have to go down again the front desk to have it fixed, ofcourse with all my stuff. The room was dirty, hallway looks gloomy. I asked for an extra pillow. The guy laughed and said they ran out of pillows. Bed was uncomfortable.
Business response:
Joselito, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with my Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Business response:
Juvenal, thanks for being our guest. We apologize for not being at our best and hope you will give us an opportunity to make it up to you. Sincerely, Hotel Management
Dirty rooms The only reason they have 3 stars is because people give them high ratings for convient location. The rooms are dirty and the hotel smells of cigarettes and pot. There's a homeless encampment behind the hotel and they use the parking lot as a shortcut to get to the street.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Time for remodel Walked in room and the smell was bad . Old and mustty . Room is calling for an upgrade. Carpet old , bed sheets old , kitchen old , A/C old and dirty.
Business response:
We're sorry our hotel did not meet your expectations. We appreciate your observations with regard to our facilities being dated and have shared it with appropriate individuals in our organization as we begin formulating plans for future enhancements. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Don’t do it The room was dirty, curly hairs in the bathroom and 3 long black hairs in the bed. I immediately checked out of the hotel and got my money back
Business response:
Cristina, please accept our sincere apologies that we failed to provide you with the clean and comfortable room that you deserved and regret the inconvenience caused. We take the cleanliness of our rooms very seriously and steps are already underway with our housekeeping team to ensure this does not happen again. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Found a hypodermic needle in the parking lot next to the front door of the hotel, carpet stains smelt horrible, bums in the parking lot, rooms look like 1970's horrible had to check out 30 minutes after checking in.
Business response:
Thank you for taking the time to review your stay with us. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. Please know this is not usual for us, and we do hope you give us another chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Katella Ave.
How is Extended Stay America - Orange County - Katella Ave. rated?
Extended Stay America - Orange County - Katella Ave. has a 3.3 star rating with 2,509 reviews.
When is Extended Stay America - Orange County - Katella Ave. open?
Extended Stay America - Orange County - Katella Ave. is open now. It will close tomorrow at 12:00 a.m.