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Extended Stay America - Orange County - Katella Ave.
- Hotels
- Orange, CA
About this business
Location details
1635 W. Katella Ave., Orange, CA, 92867, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Bertha, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The filthiest hotel I have ever stayed at. They had me sign for non-smoking but the entire building felt like an ashtray including our room. The bathroom floors were sticky and bath was leaking all night. The TV remote was so dirty and sticky I wouldn’t even touch it. Everything was falling apart and broken. This hotel should be shut down.
Business response:
Keith, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made to solve these problems. We hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Worst experience Hotel corredors smells to mariguana, Drug dealers around the hotel, many strange people, my 5 year old girl find a condom and a Vaseline down the bed, floors stained with blood and dirty, blood in pillow, not recommended to anyone
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Only the moment I get there, am I called to be told the AC doesn't work in my room. Then the only other room available is by Disneyland! I'm on business trip, not vacation! Nor do I want to go through the tourists to go ANYWHERE! Flying in from Chicago, then driving to this location was only good because I had my room to look forward to. Then I had to search for another room in my needed area until MIDNIGHT! Terrible to leave a customer hanging!
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
the hotel could a cleaning
Business response:
Donald, please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly.We will address this matter with our Housekeepingteam in order to ensure changes are made immediately to solve these problems.We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Not Staying Here Again Not very clean. Front counter often not staffed when we went there. No hangars in room. Bad smell throughout hotel. No "do not disturb" signs. Found empty Skoal tins, napkins, half-used water bottles a baby sippy cup on the floor while plugging in a phone charger. Bed was fine. Kitchen was clean. Bathroom was fine. OK wi-fi but free version was slow and you had to pay extra for faster speeds. Obviously was an old chain hotel purchased by a smaller company or individual owner and the overall hotel exper... read more
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
I didn't like the fact that then i arrived to check in at night, there was a big puddle around toilet, we tried calling the front desk but the phones didn't work. So we went downstairs to change rooms. New room phone didn't work as well. But no towels. When we went to ask for towels, we were told that they are still drying. And front desk said they checked old room for leak she basically called me a Liar. Saying only a small amount of water, almost nothing. 2nd day, our keys no longer worked. And we missed the fine print tha... read more
Business response:
Jimi, please accept our sincere apologies for the issues you experienced in your rooms. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Hotel Not recommended ! Hotel needs renovation, and more customer service staff, I wasn't satisfied with the general service that they provide during my stay. Check-in wasn't easy they give me a bad room at the beginning with an old and dirty carpet, room smelled really bad, they need put more attention and effort on cleanliness. We have to change and move to a new room, then we have to wait a few hours to get all the kitchen utensil to be delivered to our room, also we have been dealing with a long wait to get clean towels ... read more
Business response:
Thank you for posting a review of your stay. We apologize for the cleanliness issue you encountered in your initial room and for the inattentive service you received from our staff. We have discussed your feedback with the appropriate team in an effort to work more diligently moving forward. We also want you to know that to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We’re sorry if this was not explaine... read more
Frequently asked questions about Extended Stay America - Orange County - Katella Ave.
How is Extended Stay America - Orange County - Katella Ave. rated?
Extended Stay America - Orange County - Katella Ave. has a 3.3 star rating with 2,509 reviews.
When is Extended Stay America - Orange County - Katella Ave. open?
Extended Stay America - Orange County - Katella Ave. is open now. It will close tomorrow at 12:00 a.m.