Extended Stay America - Orange County - Lake Forest

Business response:

Thank you for staying with us. We apologize for the cleanliness issue you experienced in your room and the inconvenience it caused. We have asked our housekeeping staff to make sure this room receives a deep clean so that our future guests do not experience the same problem. Thanks again, and we look forward to your next visit so that we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We're glad to know you were pleased with the service provided by our associates, but we're sorry for your disappointment with the overall condition of your room. Please be assured that we have discussed your feedback with our housekeeping and maintenance team for review and action. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for posting your kind review of Extended Stay America. We are glad to know that you liked our convenient location, but we are sorry that you were unhappy with our breakfast offerings. We hope this did not overshadow your otherwise positive stay with us and that you will choose us again in the future. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America! We love sharing wonderful comments such as yours about our front desk team's efforts and excellent service. They will be thrilled to know their efforts are recognized and that you took the time to compliment them in your review. This team works very hard to make every guest comfortable and feel at home, so we are all very grateful for your feedback. We hope you will stay with us again soon! Sincerely, Hotel Management