Extended Stay America - Orange County - Lake Forest

Business response:

James, thanks for being our guest. We are glad to read you liked the cleanliness of your room and the service provided by our front desk staff. However, we are sorry for the maintenance and housekeeping issue you experienced and regret the inconvenience it caused. We have shared your concern with the respective teams so that corrective measure can be taken. It was a pleasure hosting you, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Melissa, thank you for visiting Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. We appreciate your review in regard to bed and have taken a note of it. We hope to have you as our guest again. Sincerely, Hotel Management 

Business response:

we appreciate you choosing to stay at Extended Stay America and taking time to write a review. It's great to know you were impressed with your room and you found us to be a good value. Reviews such as yours mean a lot! Thanks again and we look forward to welcoming you back. Sincerely, Hotel Management 

Business response:

Charles, thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was perfect in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and for your review. It’s nice to read you had an overall service and your room was adequate to your needs. However, we apologize for the problem you experienced during your stay. Your total satisfaction is our top priority and we regret the inconvenience this caused. We appreciate your patience and hope you will stay with us again for a more gratifying experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your perfect rating and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Kim, please accept our sincere apologies for the issues you had with the comfort of your bedding. We know how important it is to get a good night's sleep and rest well. We value our guests and their recommendations and we have shared your comments with our leadership team. Once again, we are sorry for the inconvenience you experienced and hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Bill, thank you for sharing your gracious compliments about the outstanding service you received from Alex. We assure you we will share your recognition with him. However, we’re sorry for the inconvenience you encountered in your room. We hope this issues will not overshadow your otherwise great experience. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management