Extended Stay America - Orange County - Lake Forest

Business response:

Thank you for taking time to provide feedback about your stay at Extended Stay America. We are delighted to read you liked the value we offer and that our location was perfect for your needs. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thanks for staying with us. We are happy to know you had an overall pleasant stay. However, we apologize for the smoke smell you experienced while here and regret the inconvenience caused. We are sorry the smell compromised your stay and we have followed up on your concerns to ensure we are well poised to serve you better during your next visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. Our goal is to serve every guest with a great experience, so we're delighted to know you are thoroughly enjoying your time with us. If there is anything we can do to make your stay more comfortable, please stop by the front desk. Safe travels! Sincerely, Hotel Management 

Business response:

Thanks for staying at our hotel. We are glad to read you were benefited with our convenient location and that you had an overall pleasant stay. However, we apologize for the maintenance issue you experienced while here. Your review has been shared with the respective team so we can understand what happened and correct our process to ensure a better visit. We would appreciate another opportunity to provide you with a better experience when in the area. Sincerely, Hotel Management 

Business response:

Haleh, thanks for reviewing your stay. We are thrilled to know you were impressed with the service and facilities we offer and that you had a wonderful stay. It is a pleasure knowing we met and exceeded all of your expectations, and we look forward to welcoming you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

We are delighted you had an excellent stay at Extended Stay America. Thank you for the fantastic review! We especially appreciate your awesome comments about our hotel. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit. Sincerely, Hotel Management 

Business response:

Rachelle, thanks for staying at our hotel. We are happy to read you liked your room and that you had an overall nice stay. However, we are sorry for the cleanliness issue you experienced and regret the inconvenience caused. We take pride in providing a clean, fresh environment for our guest and we are sorry we overlooked something during your stay. Your comment has been shared with our Housekeeping staff to ensure this does not occur again. We hope you will give us another chance the next time your travels bring you our way.... read more

Business response:

Thank you for taking the time to share your feedback. We are pleased your stay with us was satisfactory. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. It was great to see that you were completely satisfied with your visit. We look forward to welcoming you back soon! Sincerely, Hotel Management