Extended Stay America - Orlando - Altamonte Springs

Business response:

Dear Guest, Thank you for your feedback. We appreciate you taking the time to share your thoughts about your stay with us. While your response was brief, we are glad to know that your overall experience was positive. Our team is committed to providing a comfortable and pleasant environment for all our guests, and your input encourages us to continue our efforts. If there is anything specific you would like to share in the future, we would be happy to hear it. We look forward to hosting you again at Extended Stay America and ... read more

Business response:

Dear Guest, We sincerely apologize that other aspects of your stay, including breakfast offerings and overall expectations, did not fully meet your satisfaction. Your comments are important to us and have been noted for review as we continue working to improve our services and guest experience. We truly value your input and appreciate you bringing this to our attention. We hope you will consider giving us another opportunity to provide a better stay in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback with us. We are glad to hear that you found the bed and the cleanliness satisfactory. However, we sincerely apologize for the inconvenience caused due to the non-functional hair dryer and the bathroom outlet not working. This is certainly not the standard we aim to provide, and your concerns will be shared with the housekeeping team for review. We truly value your feedback as it helps us improve our services. We hope you will consider giving us another opportunity to provide yo... read more

Business response:

Dear Guest, Thank you for sharing your feedback about your stay at Extended Stay America. We are pleased to know that you appreciated the generous room size and found the bed to be relaxing during your visit. At the same time, we regret that the room’s freshness did not fully meet expectations. Your comments will be shared with our team so we can uphold our standards and reinforce our smoke-free policy moving forward. Guest comfort is very important to us, and insights like yours help us enhance the overall experience. We ho... read more

Business response:

Dear Guest, We sincerely apologize to hear that the cleanliness of the room and the comfort of the bed did not meet your expectations. Providing a clean, comfortable, and relaxing environment for our guests is extremely important to us, and we regret that we fell short during your visit. Your comments will be shared with our housekeeping and management teams so that these concerns can be reviewed and improvements can be made. We truly appreciate your feedback and hope to have the opportunity to welcome you back for a better ... read more