Extended Stay America - Orlando - Altamonte Springs

Business response:

Dear Guest, Thank you for reviewing our hotel and highlighting the areas where we can progress. We apologize for not meeting your expectations during your recent stay at our hotel. We are disappointed you were not entirely satisfied with the quality and condition of our accommodations, which is of utmost importance to us. Your feedback is invaluable, and we will address this matter with our respective teams for further improvements. We sincerely hope you will consider granting us another opportunity to host you in the future... read more

Business response:

Dear Guest, Thank you for taking the time to share your feedback with us. We appreciate your comments regarding your recent stay and are glad to know that your experience was satisfactory overall. At the same time, we understand there may have been areas where we could have done better to make your stay more enjoyable and memorable. Guest feedback is very important to us, as it helps us continue improving our services and accommodations. We truly value your stay and thank you for choosing our hotel. We look forward to warmly... read more

Business response:

Dear Guest, We are delighted to have met your expectations. We believe our excellent accommodations and convenient location make us a great choice when visiting Orlando. It was our pleasure accommodating you. We hope you will make Extended Stay America your home away from home whenever your travels bring you to our area. Sincerely, Hotel Management 

Business response:

Dear Guest, It is encouraging to hear that our team made a positive impression through their service, as creating a welcoming environment for our guests remains a priority. At the same time, we regret that aspects of the property’s condition and the overall atmosphere during evening hours did not align with expectations. Your comments have been noted and will be shared internally as part of our ongoing efforts to enhance the guest experience. We value your perspective and hope to have the opportunity to provide a more positi... read more

Business response:

Dear Guest, Thank you for sharing your detailed feedback. We are pleased to hear that you found the bed clean and comfortable and appreciated the good water pressure. However, we sincerely apologize for the shortcomings you experienced, including limited breakfast options, lack of seating, and issues with room maintenance and amenities. This is not the standard we strive to provide. Your comments have been shared with our team for immediate attention and improvement. We truly value your input as it helps us enhance our servi... read more

Business response:

Dear Guest, We sincerely apologize for the issues you experienced during your stay, including concerns about room condition, key access, and noise disturbances. This is not the level of comfort, maintenance, or value we strive to provide. We understand how frustrating this must have been and regret any inconvenience caused. Your comments have been shared with our management and maintenance teams to improve both facilities and guest experience. We truly appreciate your feedback and hope to provide you with a much better stay ... read more