This profile has been claimed by the business owner or representative.
Extended Stay America - Orlando - Altamonte Springs
- Hotels
- Altamonte Springs, FL
About this business
Location details
302 Northlake Blvd., Altamonte Springs, FL, 32701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fatal , horrible , horrible, musty, smell of cigarettes and marijuana and a lot of dirt and humidity.
Business response:
On behalf of our housekeeping team, please accept our sincerest apologies for the cleanliness issues you had with your accommodations during your visit. We do not take cleanliness issues lightly, as we firmly believe this is a vital priority in the hospitality industry. We are working with our housekeeping department to make sure that we deliver a superb stay every time. Again, we apologize, and we hope you will stay with us again so we can have a chance to provide you with the flawless visit you deserve. Sincerely, Hotel Ma... read more
I’ll pay extra next time The room was fine I guess, you get what you pay for. I’m not sure the soap was soap at all, it was incredibly rough, and didn’t produce bubbles. Hard to explain, but it gave me an idea of what other says they’d skimp on cleanliness. The hallways were rancid smelling, and the rooms were only a few notches above that. I bought air fresheners just to stay there. People are constantly hanging out at the entrances smoking and whatnot, so that made me feel unsafe. I wouldn’t go back unless I couldn’t affor... read more
Business response:
Thank you for choosing to stay with us. We are extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit Sincerely, Hotel Management
The property was clean but it was quite frightening to see all the people hanging out in the parking lot. I was somewhat scared. People knocking on your door and no one is there. This particular site I will not revisit.
Business response:
Thank you for staying at our hotel. We are disappointed to read your comments and regret not meeting all of your expectations. We wish we had an opportunity to address your concerns to make you feel comfortable. We hope to have an opportunity to host you in the future. Sincerely, Hotel Management
Very dirty. Terrible service. Many things broken in hotel
Business response:
Thank you for reviewing your stay with us. We regret we were not able to meet your expectations. We apologize for the cleanliness issues you encountered and be assured we will share your comments with our housekeeping team to ensure we are more diligent going forward. We will also share your comments regarding the unprofessional behavior of our staff with the appropriate individuals and take steps to ensure we are more consistent in our service delivery going forward. We hope to have the chance to welcome you back and restor... read more
The rooms were well cleaned. My complaint comes with the guests that I came across during my stay—I didn’t feel very safe at times. I booked for 2 nights but left after the first night after I encountered someone who appeared to be following me to my room. Also, the smell of marijuana was pretty prevalent in the parking lot and elevators. I realize this may not be the fault of the hotel, but just something to consider when looking for a hotel.
The rooms were well cleaned. My complaint comes with the guests that I came across during my stay—I didn’t feel very safe at times. I booked for 2 nights but left after the first night after I encountered someone who appeared to be following me to my room. Also, the smell of marijuana was pretty prevalent in the parking lot and elevators. I realize this may not be the fault of the hotel, but just something to consider when looking for a hotel.
Frequently asked questions about Extended Stay America - Orlando - Altamonte Springs
How is Extended Stay America - Orlando - Altamonte Springs rated?
Extended Stay America - Orlando - Altamonte Springs has a 3.3 star rating with 3,078 reviews.
When is Extended Stay America - Orlando - Altamonte Springs open?
Extended Stay America - Orlando - Altamonte Springs is open now. It will close tomorrow at 12:00 a.m.