Extended Stay America - Orlando - Altamonte Springs

Business response:

Angel, thank you for your review. We are sorry the size of our bed was not to your expectations and regret the inconvenience caused. We wish we had the opportunity to resolve this while you were as we would have done our best to ensure you were comfortable. We have also asked our housekeeping team to be more diligent going forward. On behalf of everyone here, we look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management 

Business response:

Thank you for your review. Although you had an overall pleasant stay with us, we are sorry for the issue you had. We have taken note of your feedback and will share it with the appropriate teams to improve our future guests' experiences. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management 

Business response:

Aaron, all of us at Extended Stay America appreciate your excellent rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management 

Business response:

Sarah, thank you for rating your nice experience at Extended Stay America. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management 

Business response:

Edgardo, thank you for the glowing review of Extended Stay America and for recommending us to future travelers. It’s a pleasure to know you slept well on our comfortable bed and liked our fully-equipped kitchenette facility. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for sharing your rating regarding your visit. We hope you enjoyed your stay, and we do want to extend our apologies if your experience didn't meet every expectation. It was a pleasure serving you, and we hope the positive aspects of your visit will bring you back to us in the future. Sincerely, Hotel Management 

Business response:

Candace, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations for a comfortable stay. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management 

Business response:

Shelley, thank you for being our guest and for sharing your feedback. We are happy you were pleased with our spotless and comfortable accommodations, and we hope you enjoyed your stay overall. However, we do apologize for the delay you experienced at the time of check-in. We regret the inconvenience caused, and we hope to welcome you again whenever your travels bring you back to the area. Sincerely, Hotel Management 

Business response:

Bonni, thank you for selecting Extended Stay America for your getaway and reviewing your stay. It was a pleasure to read you were impressed with our immaculate property and would like to thank you for appreciating our team's efforts in maintaining a clean and safe environment. Your excellent rating is appreciated, and we look forward to seeing you soon. Sincerely, Hotel Management