Extended Stay America - Orlando - Altamonte Springs

Business response:

Thank you for visiting Extended Stay America and for your wonderful rating. We are delighted you had an excellent experience with us. Please come back and see us again soon. Sincerely, Hotel Management 

Business response:

Thank you for your nice rating. We are glad you had a great stay and enjoyed all that we offer at our hotel. We look forward to seeing you again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Jacqueline, thank you for your rating. We are glad your overall visit was pleasant and hope to have a chance to make your next stay a much better one. Sincerely, Hotel Management 

Business response:

Brooke, thank you for visiting Extended Stay America and for your wonderful rating. We are delighted you had an excellent experience with us. Please come back and see us again soon. Sincerely, Hotel Management 

Business response:

Andrew, thank you for being our guest. We are pleased that overall you enjoyed your stay at our hotel. We are also glad you liked our great location. We hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been shared with the housekeeping team to be more attentive in their work. We hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for your nice rating. We are glad you had a great stay and enjoyed all that we offer at our hotel. We look forward to seeing you again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the discomfort you had with the mattress and regret the maintenance issue you encountered. We have taken note of your comments and have shared it with the housekeeping and maintenance teams so that we can improve our service and facilities going forward. We hope you will give us a chance in the future so that we can provide you with a much better stay. Sincerely, Hotel Management 

Business response:

Thank you for your review. We are sorry for the reservation issues you encountered and that we were not able to accommodate you with the suite of your choice. Your feedback will be shared with our front desk team to ensure they are more diligent going forward. Also, we apologize for the odor you encountered in your suite. Your feedback will be shared with our housekeeping team for review and action. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, ... read more