Extended Stay America - Orlando - Altamonte Springs

Business response:

Marcus, thank you for the outstanding rating! We are delighted that from check-in through check-out, we were able to provide you with a great stay at Extended Stay America. We look forward to your return and wish you all the best with your future travels. Sincerely, Hotel Management 

Business response:

Dywan, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Jacque, thank you for choosing Extended Stay America. We are thrilled to know that our friendly services and comfortable accommodations are the reasons you continue to stay with us. It is always a pleasure to have you as our guest, and we look forward to your return visit. Sincerely, Hotel Management 

Business response:

Angel, thank you for your review. We are sorry the size of our bed was not to your expectations and regret the inconvenience caused. We wish we had the opportunity to resolve this while you were as we would have done our best to ensure you were comfortable. We have also asked our housekeeping team to be more diligent going forward. On behalf of everyone here, we look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management 

Business response:

Thank you for your review. Although you had an overall pleasant stay with us, we are sorry for the issue you had. We have taken note of your feedback and will share it with the appropriate teams to improve our future guests' experiences. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management 

Business response:

Aaron, all of us at Extended Stay America appreciate your excellent rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management 

Business response:

Sarah, thank you for rating your nice experience at Extended Stay America. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management 

Business response:

Edgardo, thank you for the glowing review of Extended Stay America and for recommending us to future travelers. It’s a pleasure to know you slept well on our comfortable bed and liked our fully-equipped kitchenette facility. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for sharing your rating regarding your visit. We hope you enjoyed your stay, and we do want to extend our apologies if your experience didn't meet every expectation. It was a pleasure serving you, and we hope the positive aspects of your visit will bring you back to us in the future. Sincerely, Hotel Management