Extended Stay America - Orlando - Altamonte Springs

Business response:

Thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you had a pleasant stay with us. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to rate your experience; we love it that you could join us. However, we apologize that your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and taking the time to share your experience. We are glad you were pleased with our immaculate accommodations and that you enjoyed your time with us. It was our pleasure having you as our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Lincoln, thank you for the glowing review of Extended Stay America and for recommending us to your friends. We are delighted to know you liked your well-appointed suite and were impressed with our cordial front desk staff. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your experience at Extended Stay America. We are delighted to know you were happy with the comfort of your clean suite and that you liked us providing kitchenware to cook food and feel at home. It was a pleasure serving you, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for the glowing review of Extended Stay America. It's a pleasure to know you liked our spotless suite and were impressed with our courteous associates. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your wonderful comments of Extended Stay America. Our entire team will be excited to hear they were able to impact your experience so positively. We greatly appreciate the rave review and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Lucio, thank you for sharing your feedback. While we are glad you liked your clean suite, we are sorry you were unhappy with the overall condition of our hotel and accommodations. We also apologize for the behavior of our front office team on the cleanliness issue you mentioned. We will utilize your comments to enhance our guest experience. We would like to host you again and hope you will give us that opportunity in the future. Sincerely, Hotel Management