Extended Stay America - Orlando - Altamonte Springs

Business response:

Thank you for choosing us and for taking the time to post a review. We apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent. We hope to have the chance to welcome you back and restore your confidence in us. Sincerely, Hotel Management 

Business response:

Alejandra, thank you for being our guest and for taking the time to post a review. We are glad you were pleased with our immaculate accommodations. It was our pleasure having you as our guest at Extended Stay America, and we look forward to welcoming you back soon Sincerely, Hotel Management 

Business response:

Kathryn, thank you for sharing your evaluation with us. Although you liked certain aspects of your stay, we are sorry for the disappointment you had with the overall condition of your suite. We hope to have another opportunity to welcome you back in the future. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are glad you were pleased with most aspects of your stay. However, we regret you found our beds to be uncomfortable. Please know our front desk associates are always available to help make you as comfortable as possible. Thank you again, and we hope to have the chance to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for staying at our hotel and sharing your feedback. We apologize for the delay it took to resolve your complaint regarding the faucet. We will use your comments to ensure we deliver prompt service. We do hope you will stay another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management 

Business response:

Jacquline, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Rahamat, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Sonja, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management