Extended Stay America - Orlando - Altamonte Springs

Business response:

Thank you for the feedback. We are glad to read you had an overall pleasant visit and liked some aspects of our hotel. However, we regret any disappointment you experienced concerning breakfast not being available during your stay. Please know that this information is posted on the hotel website, so our guests can be aware while making reservations with us. We are sorry for the inconvenience during these times. Sincerely, Hotel Management 

Business response:

Thank you for the feedback. Our top priority is our guests' well-being and safety; keeping that in mind, we have adjusted our housekeeping services to suit each guest's requirements. For a future visit, please know that our front desk is always happy to arrange these specifics. We do sincerely apologize if this was not communicated to you upon check-in. Thank you again for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

James, thank you for reviewing your experience at Extended Stay America. We are delighted to read everything went well during your stay and that you were impressed with the service delivered by our courteous associates. Your rating is appreciated, and we look forward to your return visit. Sincerely, Hotel Management 

Business response:

Thank you for sharing your evaluation with us. We apologize for the sofa bed being unclean. We will share this with our housekeeping team to take corrective actions. We hope the rest of your stay was a pleasant one. We hope to host you again. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America for your overnight stay and for taking the time to post a review. We are glad you had a pleasant stay with us and that our location worked well for you. Thank you again, and we look forward to welcoming you back soon. Sincerely, Hotel Management