This profile has been claimed by the business owner or representative.
Extended Stay America - Orlando - Convention Center - Universal Blvd
- Hotels
- Orlando, FL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
8750 Universal Blvd., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Would book again. No complaints. Everything I needed it was given to me with no problem.
Business response:
Thank you for taking the time to share your nice feedback. We are glad you enjoyed your stay and that our facilities and service were to your satisfaction. We appreciate your business and look forward to welcoming you back soon to Extended Stay America. Sincerely, Hotel Management
nice the room was clean but pur ac was broke. it kept making a noises. The hallway and elevator was not clean. and they ran out of hot food before breakfast was over.
Business response:
Rell, thank you for being our guest. We are happy to know you had a good time here and your overall experience was pleasant. However, we are sorry for the inconvenience you had with the HVAC unit in your room. We have shared your feedback with our maintenance team and will use it as a training tool to improve our performance moving forward. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
The bathroom is uncomfortable There were roaches that came out at night,a big one got in bed whale we were sleeping and sone other size in the kitchen.
Business response:
Thank you for choosing to stay at Extended Stay America. You are absolutely correct to expect a comfortable, clean and bug free environment when staying with us. Although we have regular pest control service at our hotel, we have contacted them for an immediate visit to address the issue quickly. Thanks again for bringing this to our attention. We hope you will give us another opportunity to provide you with a better experience. Sincerely, Hotel Management
Not Happy Front desk personnel had very little knowledge of rules and policies. I booked 5 rooms and paid in advance with a corporate card. Was given a very hard time about trying to check in. Then again given a hard time about the tax exempt status. Both times was made to feel like my group of 13 would not have a place to stay. I hate to sound terrible, but I really feel like the language barrier and lack of understanding with the desk staff was the issue.
Business response:
Thank you for being our guest. It’s nice to know our location was ideal for your trip and that you liked your spacious room. Having said that, we apologize for the unpleasant experience you had with our front desk associate. Your feedback is of utmost value, and we will use it as a training tool to improve our service levels moving forward. It was good to have you here, and we hope you will give us another chance to provide you with a much better experience. Sincerely, Hotel Management
Very nice.
Business response:
Raeann, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Business response:
Thank you for the 5-star rating. We are delighted your visit with us was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management
Business response:
Michael, we appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
good value for the location, with lots of restaurants and stores close by. I attended a convention so it was ideal for me. The breakfast at Extended Stay is pretty minimal, don't depend on it for me than a start to the day, no protein.
Business response:
Andrew, thank you for sharing your experience at Extended Stay America. We are glad to know you found our location perfect for your needs and enjoyed the great value we offer for the price. We also appreciate your observation in regards to the breakfast and have taken a note of the same. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, Hotel Management
Cheap hotel with a convientant location The only reason this hotel is still in business is because of it's location. I understand that is was a cheap hotel but it's very easy to upgrade some of the basics in a room to normal conditions. Bed was hard, the counter in the bathroom was about 24" tall, some of the standard TV stations didn't even come in and the bathroom door couldn't even open fully
Business response:
Matthew, thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve our service. We are sorry we were less than perfect in providing a wonderful, memorable stay. Your concerns are being shared with the team in an effort to earn your perfect rating next time. We would love another chance to welcome you so we can provide you with the outstanding service you should certainly expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Convention Center - Universal Blvd
How is Extended Stay America - Orlando - Convention Center - Universal Blvd rated?
Extended Stay America - Orlando - Convention Center - Universal Blvd has a 4.3 star rating with 2,124 reviews.
When is Extended Stay America - Orlando - Convention Center - Universal Blvd open?
Extended Stay America - Orlando - Convention Center - Universal Blvd is open now. It will close tomorrow at 12:00 a.m.