This profile has been claimed by the business owner or representative.
Extended Stay America - Orlando - Lake Buena Vista
- Hotels
- Orlando, FL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
8100 Palm Pkwy., Orlando, FL, 32836, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The personal was very kind
It was great
Business response:
Dear Lily,Thank you for including Extended Stay America in your travel plans. We're thrilled to hear that your stay was enjoyable. It's wonderful to know that you had a positive experience with us. We always strive to ensure our guests feel comfortable and cared for, so your kind words mean a lot to us. We appreciate your feedback and look forward to your next visit. Sincerely,Hotel Management
En general presentaba un olor no muy agradable en areas comunes. Los baños del lobby se encontraban sucios. El area de las mesas en el lobby se veía descuidado, con servilletas en el suelo y vasos. En la habitación la refrigeradora tenía un sonido muy fuerte por las noches. Nos gustó el agua caliente de la bañera y que tenía area de cocina. Puede mejorar bastante.
Business response:
Dear Hillary,We appreciate your feedback and apologize for the aspects of your stay that did not meet your expectations. It's disheartening to hear about the unpleasant conditions in the common areas, the lobby's cleanliness concerns, and the refrigerator's noise. These issues do not reflect the experience we strive to provide, and we will address them with our team to ensure improvements are made. We're glad you enjoyed the hot water in the bathtub and the kitchen area in your room. Thank you again for choosing our hotel fo... read more
They had available cheap rooms for the same day. The building was a little bit old but well located and good overall.
good
Business response:
Dear VANESSA, We extend our gratitude for taking the time to provide us with your review. It is with great delight that we acknowledge your positive experience with our services. We eagerly anticipate the opportunity to welcome you back to Extended Stay America in the near future.Sincerely,Hotel Management
Todo muy bonito solo que en el pasillo olia mucho a Mariguana
Um local confortável para as férias. Ficamos em 3. Pai, mãe e criança de 10 anos. As acomodações são boas, tamanho confortável, o quarto foi entregue limpo e arrumado. O atendimento de todos os funcionários foi muito bom em todos os momentos. De ponto negativo, temos o fato de que o hotel não tinha utensílios de cozinha para todos os apartamentos e tivemos que comprar panelas e pratos no Wallmart. Mas mesmo assim eu e minha familia indicamos o hotel e ele continua como nossa opção em uma volta futura a orlando
Business response:
Dear João,Thank you for sharing your thoughts. We’re happy to hear that your family had a comfortable stay and that our team provided excellent service throughout your visit. We’re sorry for the inconvenience caused by the lack of kitchen utensils, and we appreciate your understanding in this matter. Your feedback is valuable, and we will work on ensuring all the necessary items are available for future guests. We’re grateful for your recommendation and look forward to welcoming you back on your next trip to Orlando.Sincerel... read more
La propiedad es antigua pero uno esperaría que estè limpia y no fue así. La habitación tenía guantes de limpieza debajo de las camas y la habitación olía muy mal, al punto que debimos comprar nuestros propios implementos para limpiarla. Las cortinas con mucho polvo y la alfombra sucia. También los paños que estaban en la habitación estaban usados. La propiedad realmente necesita invertir en más personal para mantener limpia la propiedad y mejorar los productos con que las limpia.
Business response:
Dear Ana,We sincerely apologize for the disappointing experience you had during your stay. Cleanliness is a top priority for us, and we regret that the room did not meet the standards we aim to provide. We take your concerns seriously and we’re actively addressing these matters to ensure that the property is maintained to a higher standard moving forward. Your feedback about staffing and cleaning supplies is greatly appreciated, and we will take it into consideration as we make improvements. We hope to have the chance to wel... read more
Okay for a one night stay.
Business response:
Dear Mehzbeen,Thank you for sharing your experience. We’re glad to know that our accommodations worked for your one-night stay. Providing a comfortable and convenient option is always our goal, and we hope your visit meets your immediate needs. Thank you again for choosing our hotel for your stay. We hope you will give us another occasion to exceed your expectations during a future visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Lake Buena Vista
How is Extended Stay America - Orlando - Lake Buena Vista rated?
Extended Stay America - Orlando - Lake Buena Vista has a 4.3 star rating with 1,734 reviews.
When is Extended Stay America - Orlando - Lake Buena Vista open?
Extended Stay America - Orlando - Lake Buena Vista is open now. It will close tomorrow at 12:00 a.m.