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Extended Stay America - Orlando - Lake Buena Vista
- Hotels
- Orlando, FL
About this business
Location details
8100 Palm Pkwy., Orlando, FL, 32836, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
leaky and blocked up sink. tv not working, no coffee pot in room, not my favorite stay
Business response:
Dear Guest, Thank you for sharing your feedback. We apologize that your stay did not meet your expectations. We appreciate you bringing the issues to our attention, and we will share these with our maintenance and housekeeping teams to address them promptly. Your experience is important to us, and we hope you will consider staying with us again so we can provide a more enjoyable visit. Sincerely, Hotel Management
Staff was great. Rooms were clean but they definitely had a smell to them. Value for what we paid.
Business response:
Dear Guest, Thank you for your kind words! We are glad to hear you enjoyed your time at Extended Stay America and found our team to be a positive experience. However, we are sorry for any disappointment caused in the room. We appreciate your note and will look into it to ensure continued comfort for our guests. We hope to welcome you back again soon! Sincerely, Hotel Management
Everything about this place exceeded expectations
The room was good. However, we were supposed to have breakfast included. When we checked in, they even informed us the hours for breakfast. Next morning we went down for breakfast and there was nothing! Only black coffee. We met other guests who said they have been there for a couple days and there was no breakfast at all. So disappointing!! Breakfast is not included and they shouldn’t be advertising it.
Business response:
Dear Guest, It’s nice to hear that your room met expectations and that you had a comfortable stay overall. However, it’s understandable how the situation with breakfast left you disappointed, especially after being informed about it at check-in. Your feedback on this matter is greatly appreciated and will be carefully reviewed to ensure clearer communication moving forward. Thank you for sharing your experience and giving us the opportunity to make future visits more enjoyable. Sincerely, Hotel Management
Estacionamento facil, a cozinha com itens disponibilizados foi bem util, estadia de 1 semana, 4.pessoas. meu filho gostou da piscina. Funcionaria Rute em especial muito gentil e prestativa.
Parking was easy. Late check in was easy. Request for hairdryer was easy. Room could have been a little cleaner but do not affect stay. Curtains did not shut all the way and let in too much light. That was the biggest ding for us.
Business response:
Dear Guest, It’s great to hear your check-in experience went smoothly and that our team was able to assist with your request so easily. Feedback like this helps Extended Stay America continue to refine the guest experience. Your comments about the room and lighting are appreciated and will be taken into careful consideration. We’re glad the overall stay was comfortable and hope to welcome you back for an even better visit soon. Sincerely, Hotel Management
Muy bien ubicado
Very clean
Business response:
Dear Guest, We are thrilled to hear that you found your accommodations very clean during your stay at Extended Stay America. It is always wonderful to know our efforts to maintain a welcoming and comfortable environment are appreciated. Your feedback means a lot to our team, and we look forward to welcoming you back for another enjoyable visit where comfort and care remain our top priority. Sincerely, Hotel Management
Cleab place only one big roach in my room. The rest was fine
Business response:
Dear Guest, We’re glad to hear you found your room clean and that most aspects of your stay met expectations. However, we’re genuinely sorry for the concern caused by the issue you mentioned. Our team at Extended Stay America takes cleanliness and comfort very seriously, and your feedback helps us maintain that focus. We appreciate you sharing your experience and hope to welcome you back for an even better visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Lake Buena Vista
How is Extended Stay America - Orlando - Lake Buena Vista rated?
Extended Stay America - Orlando - Lake Buena Vista has a 3.5 star rating with 2,876 reviews.
When is Extended Stay America - Orlando - Lake Buena Vista open?
Extended Stay America - Orlando - Lake Buena Vista is open now. It will close tomorrow at 12:00 a.m.