Extended Stay America - Orlando - Lake Buena Vista

Business response:

Dear Guest, Thank you for being our guest and for sharing your experience with fellow travelers. Our goal is to provide an exceptional experience, and it’s always rewarding when a guest’s stay goes so smoothly. It will be our pleasure to welcome you back to Extended Stay America whenever your journeys bring you back to Orlando. Safe travels until then! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your feedback with us. We appreciate you choosing to stay with us and value all guest input, as it helps guide our ongoing efforts to enhance the overall experience. Please accept our sincere apologies for the inconvenience you encountered during your visit. This is not the standard we strive to provide, and your comments have been shared with our team for further review and improvement. We remain committed to delivering a more comfortable and welcoming environment and hope ... read more

Business response:

Dear Guest, We’re so glad you enjoyed the quiet atmosphere and that your family and pets felt comfortable at Extended Stay America. Creating a welcoming space for all our guests is very important to us. Thank you for sharing your experience. We look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your thoughts with us. We understand how important it is for guests to feel supported upon arrival and throughout their stay, and we regret that the level of assistance you expected was not consistently available. Your comment regarding the need for additional coverage at the reception area is appreciated, and we will review this with our team to ensure smoother service moving forward. We value your feedback and the opportunity to strengthen the experience we provide. We hope to have another... read more

Business response:

Dear Guest, We are delighted to hear that you enjoyed a peaceful and comfortable stay near Disney Springs! It is wonderful to know that the space and amenities added to your overall experience. Everyone at Extended Stay America truly appreciates your kind feedback and is thrilled your visit was relaxing and convenient. We look forward to welcoming you back for another enjoyable and comfortable stay in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, We’re sorry to learn that your stay did not meet your expectations, particularly regarding the overall cleanliness of the room. This is not the standard we strive to maintain, and we regret the impression this left. We also apologize that the breakfast offering was limited during your visit, which added to your disappointment. These concerns are important to us and have been noted for review with the appropriate teams to reinforce consistency and attention to detail. While we recognize that your stay was brief an... read more