Extended Stay America - Orlando - Lake Buena Vista

Business response:

Dear Angela, Thank you for your feedback. We’re glad to know your overall stay was satisfactory, and we appreciate your observations. Guest comfort and cleanliness are priorities, and we are committed to maintaining high standards in every area. Your comments about the bathroom, kitchen, and flooring will be shared with our team to ensure any necessary improvements are addressed promptly. We look forward to sharing your positive feedback with our team, and we hope to see you again the next time you are in the area. Sincerely... read more

Business response:

Dear Kimberly, Thank you for sharing your feedback. We are pleased to hear that our staff made a positive impression during your stay. We also appreciate your comments regarding the cleanliness of the beds. We understand your concerns about the room’s condition and will certainly take them into consideration for future improvements. We are committed to providing a comfortable environment for all our guests. We hope to see you again soon. Sincerely,Hotel Management 

Business response:

Dear Keyshla, Thank you for your feedback. We apologize if the condition of the items in your room did not meet your expectations. We are committed to improving our facilities and have taken note of your comments regarding the outdated items. Our team is working to ensure that all rooms are refreshed and maintained to a higher standard. We truly appreciate your input and hope to provide a better experience at Extended Stay America for you in the future. Sincerely,Hotel Management 

Business response:

Dear Edwin, Thank you for your feedback. We apologize for the confusion regarding our breakfast offering. While we currently provide coffee and light pastries as a grab-and-go option, we understand that this may not meet all guests' expectations. We are actively reviewing our breakfast options to improve the variety and quality available. Your input is valuable to us, and we appreciate your understanding. We hope to have the opportunity to welcome you back for an enhanced experience in the future.Sincerely,Hotel Management 

Business response:

Dear Steven, Thank you for your kind feedback! We’re delighted to hear you enjoyed the quiet and convenient location close to Disney. Our team is always working hard to provide a peaceful environment for our guests to relax after a day of adventures. We truly appreciate your comments and are grateful for your continued support. We look forward to welcoming you back for another enjoyable stay at Extended Stay America in the future. Sincerely,Hotel Management