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Extended Stay America - Orlando - Lake Buena Vista
- Hotels
- Orlando, FL
About this business
Location details
8100 Palm Pkwy., Orlando, FL, 32836, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Breakfast coffee and muffin.
Business response:
Dear Guest, Thank you for taking a moment to share your feedback with us. We’re sorry that our grab-and-go breakfast didn’t meet your expectations. It’s designed to offer a quick and convenient start to the day, though we understand some guests prefer more variety. Your comments are appreciated and will be reviewed as we look to enhance future offerings. We hope you’ll consider staying with us again for a more satisfying visit in the future. Sincerely, Hotel Management
Great stay
Great room, spacious, easy access to all attractions.
Business response:
Dear Guest, Thank you for staying with us and for sharing your comments. We are delighted to hear how pleased you felt with your visit and truly appreciate your positive rating. It is wonderful to know you enjoyed the spacious room and found the location convenient, making it easy to access nearby attractions and explore the area comfortably. Your feedback reassures us that our guests feel our efforts to provide a comfortable, well-situated environment. We look forward to welcoming you back again to Extended Stay America and... read more
The staff is really attempting in especially Ms Ruth. Thanks
I will back again
Business response:
Dear Guest, Thank you for being our guest and for sharing your experience with fellow travelers. Our goal is to provide an exceptional experience, and it’s always rewarding when a guest’s stay goes so smoothly. It will be our pleasure to welcome you back to Extended Stay America whenever your journeys bring you back to Orlando. Safe travels until then! Sincerely, Hotel Management
The main issue here is it doesn't feel like you're staying in a hotel. It feels like you're staying in an apartment building. Once you get out of the elevator, the smell of cooked food hits you. One room that we went into smell like cat urine and the other room that we ended up staying just had a stench of food the whole time we were there. Their sign that says housekeeping comes to clean your room once every 14 days &; you can't refuse it. They might want to reconsider the time frame. The bathrooms and beds along with the s... read more
Business response:
Dear Guest, Thank you for taking the time to share your experience and for providing thoughtful, detailed feedback about your stay. We appreciate you noting that the beds, bathrooms, and linens met your expectations, as comfort and cleanliness in these areas are important to us. However, we regret that the overall atmosphere, including lingering smells in common areas and guest rooms, detracted from your comfort and made your stay feel different than what you anticipated. We understand how concerns related to housekeeping fr... read more
If you are here for a quick visit, this is your spot, but this place is not clean. The room was dirty. I have a feeling that a few years ago it was clean and a great spot, but not now. Honestly, it was an okay place if you want to spend a night. The breakfast had ZERO options.
Business response:
Dear Guest, We’re sorry to learn that your stay did not meet your expectations, particularly regarding the overall cleanliness of the room. This is not the standard we strive to maintain, and we regret the impression this left. We also apologize that the breakfast offering was limited during your visit, which added to your disappointment. These concerns are important to us and have been noted for review with the appropriate teams to reinforce consistency and attention to detail. While we recognize that your stay was brief an... read more
Frequently asked questions about Extended Stay America - Orlando - Lake Buena Vista
How is Extended Stay America - Orlando - Lake Buena Vista rated?
Extended Stay America - Orlando - Lake Buena Vista has a 3.4 star rating with 3,059 reviews.
When is Extended Stay America - Orlando - Lake Buena Vista open?
Extended Stay America - Orlando - Lake Buena Vista is open now. It will close tomorrow at 12:00 a.m.