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Extended Stay America - Orlando - Lake Buena Vista
- Hotels
- Orlando, FL
About this business
Location details
8100 Palm Pkwy., Orlando, FL, 32836, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff were friendly and nice the hotel was clean it was peace and quiet I love everything about the hotel I will return
The staff here is amazing. Great location. We would definitely stay again. 10/10 stars.
Business response:
Dear Kristin, Thank you for staying with Extended Stay America and reviewing your hotel experience. We're glad our location was perfect for your needs, and your kind words noting your satisfaction with our associates' gracious hospitality are most appreciated. Moreover, we are thrilled to read that you have already decided to stay with us again, and we look forward to hosting you again.Sincerely,Hotel Management
I enjoy every minute of my Extended Stay there.. Staff members and Guest of hotel are friendly. Many have been helpful. Thank You for all you done for my stay there
Staff was not as helpful as most times a “Be back soon” sign was at the front desk. When I tried to extend my room for another week the front desk person told me to go online. I did and booked another hotel.
Business response:
Dear harold, Please accept our apologies for the service issues you experienced and our lack of responsiveness. We are looking into the matter to see what went wrong because our team is well-trained to treat our guests courteously and attend responsively to their needs. Such an instance is not the impression we want our guests to think of us. Please be assured we will review this incident with our staff to handle such situations better. We appreciate your observations and hope you will consider giving us a second chance to p... read more
I have been staying into Extended Stay since 28 of May to the 09 of June. I felt like home here and to get personal items together. I found my stay enjoyable and I had everything I needed while I was there. All the local shopping and restaurants are very close by and for anything you need. The staff members had been friendly and very helpful. Thank you for the amazing time I had while at Extended Stay.
Business response:
Dear Asuzedee, Thank you for selecting Extended Stay America and taking the time to write a review. We are glad that our location, close to several eateries and shopping attractions, was convenient for you, and we appreciate your kind compliments to our staff for their hospitable service. It is a pleasure to know that our hotel offers everything you need for a convenient stay, and we will share your feedback with the entire team. We hope to be the first hotel you think of on future visits to Orlando. Sincerely,Hotel Manageme... read more
When we got there, we realized we made the wrong choice because it wasn’t what we are used to. I think this hotel is perfect for people who are looking to save money while in the area and want a clean place to stay. We checked in and went ti the room, we got a king suite with a sofa bed. It was small and felt really dated. The hotel itself smelled old. The lobby area looked almost abandoned. I do need to note that based on the details here, I was under the impression that check in was at 3pm. We arrived at 3:37pm and the roo... read more
Business response:
Dear Ashley, Thank you for reviewing your recent stay with us. We appreciate your compliments about where we are excelling and your feedback regarding things you would change. Your observation is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management
Location and distance to restaurants
Hotel is older, rundown and was the staff was rude.
Business response:
Dear Christopher, Thank you for choosing us and sharing your feedback. We are sorry to know your disappointment with the outdated property and that the staff was rude. We are dedicated to providing every guest with a fresh, clean suite and great hospitality to every guest. Therefore we apologize for not meeting your expectation. We have shared your feedback with our team to ensure these concerns are addressed appropriately. We are also considering updating various parts of our hotel. Please consider returning to see our prog... read more
Frequently asked questions about Extended Stay America - Orlando - Lake Buena Vista
How is Extended Stay America - Orlando - Lake Buena Vista rated?
Extended Stay America - Orlando - Lake Buena Vista has a 3.5 star rating with 2,836 reviews.
When is Extended Stay America - Orlando - Lake Buena Vista open?
Extended Stay America - Orlando - Lake Buena Vista is open now. It will close tomorrow at 12:00 a.m.