This profile has been claimed by the business owner or representative.
Extended Stay America - Orlando - Lake Buena Vista
- Hotels
- Orlando, FL
About this business
Location details
8100 Palm Pkwy., Orlando, FL, 32836, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I wish that due to Covid-19, they would be up-front and let one know there's no free breakfast. There's a full kitchen in the room, but no dishes, pots, utensils; so redundant. Nice place, but room had a broken closet, old sheets and some previous guest's sock under the bed. Obvious lack attention to detail.
Business response:
Omar, thank you for your review. We are sorry for the housekeeping oversight you encountered in your room and regret the inconvenience caused. Your feedback has been discussed with the concerned team to be more diligent going forward. We also regret your disappointment with some of our amenities not being available during your stay due to the current circumstances. Please know we have updated information on our hotel's website so our guests can be aware of what we offer currently. On behalf of everyone here, we invite you to... read more
It was a really great stay for us. The rooms are a good size and are pretty well kept. Unfortunately the pool was closed due to COVID-19
Business response:
Thank you for choosing Extended Stay America. It’s a pleasure to know you had a wonderful stay with us and liked our well-kept, spacious suite. However, we regret your disappointment with our pool being closed during your visit due to the current circumstances. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Betty, we are pleased your stay was a fantastic one, and we want to thank you for your nice rating. All of us at Extended Stay America look forward to your next visit. Sincerely, Hotel Management
Very neat and clean. Close to everthing! We enjoyed our stay.
Business response:
Jess, thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location and spotless suites. We look forward to welcoming you back soon! Sincerely, Hotel Management
Overall the hotel was in a good location, clean, and had a spacious room. However the beds are extremely hard and the pillows are well loved (aka they are pretty lumpy). Amenities like the pool and breakfast were obviously closed right now due to COVID-19 which is understandable. The kitchen in the rooms are fully functional which would be great for a family visiting for the week or however long. I’d recommend this place more if the beds were updated but I’d still give it a 2.5/5 star for the current state.
Business response:
Renee, thank you for being our guest. We are pleased you enjoyed your stay overall, but we are sorry for not meeting your expectations with the beds. Your comments have been shared with our team to see where we can make improvements. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Very clean and super close to everything! Staff was so friendly
Business response:
Becky, thank you for the glowing review of Extended Stay America. It's a pleasure to know you liked our ideal location as well as our well-kept property. We are also pleased you were impressed with our cordial associates. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Staci, thank you for being our guest. We are pleased you enjoyed your stay overall, but it seems we may have missed meeting some of your expectations. We are sorry if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Very disappointing for this place was expecting more
Business response:
Thank you for evaluating your stay. Your review indicates that we may have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Lake Buena Vista
How is Extended Stay America - Orlando - Lake Buena Vista rated?
Extended Stay America - Orlando - Lake Buena Vista has a 3.5 star rating with 2,836 reviews.
When is Extended Stay America - Orlando - Lake Buena Vista open?
Extended Stay America - Orlando - Lake Buena Vista is open now. It will close tomorrow at 12:00 a.m.