Extended Stay America - Orlando - Lake Buena Vista

Business response:

Thank you for the nice review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay. Sincerely, Hotel Management 

Business response:

Anthony, thank you for taking time to review your stay at Extended Stay America. We agree with you - our location close to the highway makes us an easy stop for a stay. Your feedback regarding our grab-and-go breakfast will be shared with our Brand Leaders to assist them when determining new offerings for future implementation. We look forward to having you as our guest again whenever your travels bring you back to our area. Sincerely, Hotel Management 

Business response:

Thank you for the feedback. We are glad to read you liked the spaciousness of your room and that our location was perfect for your needs. However, we are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope to have the opportunity to serve you again on your future visit to our city. Sincerely, Hotel Management 

Business response:

Thank you very much for writing such a wonderful review of our hotel. We also want to thank you for mentioning our convenient location near the theme park. We receive many positive comments about our location so we are glad this helped to make your stay at the Extended Stay America a great one. We appreciate your business and we look forward to seeing you again. Sincerely, Hotel Management 

Business response:

Tracy, thank you for being our guest. We are pleased overall you enjoyed your stay and liked our friendly service. However, we are sorry for any inconvenience you had while here. We hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay at Extended Stay America. We are glad you loved our friendly staff and that our convenient location close to SeaWorld and Aquatica was perfect for your needs. We strive daily to please our guests, and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Tiffany, thank you for staying with us. We are sorry for the odor you experienced and regret the inconvenience it caused. We will share your concerns with the housekeeping team to ensure a better experience going forward. Your concerns regarding the update of our property will be shared with the appropriate individuals in our organization as we begin formulating plans for future renovations. We are committed to providing outstanding service, and we hope you will give us another opportunity to prove that to you. Sincerely, Ho... read more

Business response:

Thank you for choosing Extended Stay America for your recent stay. We are delighted that you enjoyed your accommodations and the service provided by our friendly staff. It was a pleasure hosting you and please return for a second visit soon! Sincerely, Hotel Management