Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive

Business response:

Thank you for your fantastic rating! We are pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management 

Business response:

Janelle, thank you for being our guest at Extended Stay America while here for your business, and we appreciate your fantastic review. We are delighted to know we were able to provide you with a comfortable and quiet stay and that our devoted associates took great care of you. It was a pleasure having you, and we look forward to welcoming you again for another relaxing experience. Sincerely, Hotel Management 

Business response:

Jean, thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay. We apologize for the odor you experienced and regret the inconvenience it caused. We will share your comments with our housekeeping team to ensure a better experience going forward. We are also sorry our grab-and-go breakfast was not of your liking. We will make a note of your feedback as we plan any changes to our breakfast. We value your feedback and hope you will reconsider giving us a second chance to deliver the type of experience you all should always expect from our hotel. Sincerely,... read more