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Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
- Hotels
- Maitland, FL
About this business
Location details
1776 Pembrook Dr., Maitland, FL, 32751, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I lol how this hotel has a stove and microwave and refrigerator and pool for th kids
It's was very quiet, But it's pretty much like a self checkout lane at the grocery store, Bedding, towels dishes, anything you need you have to go get and take up to your room. The Front desk ladies didn't know anything about the area we were staying in, so no help there even on where a grocery store was or a good place to eat. I did like the room, the staff when you do barely see them were very nice. And the property was clean and kept nice.
Business response:
Dear Claudia, Thank you for choosing Extended Stay America and sharing your valuable feedback. We are pleased to read about the enjoyable aspects of your stay. However, we aim to exceed our guests' expectations and apologize for not doing so in the areas you have outlined. We are fully committed to improving our services, and we appreciate you pointing out the areas that need our attention. We hope you will consider revisiting us so we can provide you with a much-improved experience.Sincerely, Hotel Management
Cómodo Bueno para descansar si estás en el área por trabajo.
There was nobody at front desk when we checked in and we waited 15 minutes. The room wasn’t too clean and on to go breakfast was coffee and muffins.
Business response:
Dear Diane, Thank you for taking the time to share your review. We strive to provide an enjoyable stay for every guest visiting our hotel. Therefore, we are sorry for the disappointing check-in experience, and we also apologize for your room not being ready for occupancy upon your arrival. We will address these with our team to ensure such an instance is not repeated. Also, we apologize if our complimentary grab-and-go breakfast was not to your liking. We will share your concern with our brand leaders to help them decide on ... read more
Easy friendly fast check in nice room quite area
Business response:
Dear Chad, We appreciate you choosing Extended Stay America for your recent visit to our area. Our team makes every effort to ensure an exceptional stay for each guest; therefore, we are pleased we made this happen for you. We are glad you enjoyed our excellent customer service and a pleasant check-in experience. We also appreciate you mentioning our relaxing suites and peaceful area. It was delightful having you with us. We hope to have the pleasure of welcoming you back next time your travels bring you our way. Sincerely,H... read more
To noisy in and around hotel
Seems sketchy but turned out okay The area around the hotel is a little sketchy and dark. Lots of men hanging out in the parking lot late at night and early in the morning. Was a bit nervous, walking to and from my car with my daughter. The room was a good size and was clean. Bed was hard and a bit uncomfortable. The front desk guy that checked us in was quick but unfriendly. I almost felt like we were bothering him by checking in. There definitely were people there living there. Trash bags in the hall way outside of neighbo... read more
Business response:
Dear Jessica, Thank you for posting a review of your recent stay with us. It is always lovely to receive positive comments from our guests, but we are also grateful to learn from comments like yours. We continually strive to advance our services, and we appreciate your feedback. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. It was a pleasure having you as our guest, and we hope to see you again soon.Sincerely,Hotel Management
Dirty and doors were locked at night upon arrival. No attendant in sight. Luckily 2 guests were outside to let me in. Unacceptable
Business response:
Dear Ryan, Thank you for choosing us and sharing your candid review. Our team strives to provide service and accommodations beyond our guest's expectations, and we genuinely regret failing to fulfill this during your stay. We follow the most rigorous standards regarding our hotel's cleanliness and hospitality. Therefore, we will review your concerns with our associates to ensure we always provide the high levels of service our guests deserve. We hope you will revisit us so we can make it up to you next time your travels brin... read more
Frequently asked questions about Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
How is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive rated?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive has a 3.5 star rating with 2,663 reviews.
When is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive open?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive is open now. It will close tomorrow at 12:00 a.m.