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Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
- Hotels
- Maitland, FL
About this business
Location details
1776 Pembrook Dr., Maitland, FL, 32751, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff is unfriendly, not happy nor willing to be pleasant.
Business response:
Thank you for your review. We are sorry you didn't experience our staff at their best and regret the inconvenience it caused. We have followed up with our team to make sure we do not disappoint you in the future. We hope you will give us another chance to show you our commitment to outstanding service. We look forward to welcoming you back to our hotel. Sincerely, Hotel Management
Great location & affordable Great location & very affordable. This was a business trip.
Business response:
Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are so pleased that your experience was positive and that you found us to be a great value. We are also glad to read that you liked our excellent location. We would be delighted to accommodate you in the future and hope that you will stay with us again! Sincerely, Hotel Management
very very very average.. hotel and staff. Very mediocre. don't expect any additional items such as pillows. Front desk clerks were basically just there. Not much personality or smiles. clearly there to collect the check and leave. Rooms need updated but were clean for the most part. people in parking lot drinking. Breakfast was almost non existent.. some nut bars and mini muffins and coffee. Tv was less than expected. Luckily we were there just to sleep pretty much during ball tournament for one night. Otherwise i'd choose a... read more
Business response:
John, thank you for reviewing our hotel. We are sorry you were disappointed with our front desk team and that we were able to provide you with the additional items you needed for your stay. We have taken note of your comments as we are always looking for ways to improve our future guest experience. We are sorry to learn our breakfast was not to your liking. We will make a note of your feedback as we plan any changes to it. We hope you will consider giving us another chance to prove we are up to the task of delivering excelle... read more
I liked that there was a full kitchen. Facility needs an ice machine, not ice cube trays
Business response:
Thank you for your review of Extended Stay America. We are happy that you loved our well-equipped kitchenette. We appreciate you letting us know about your expectations and concerns as they help us improve. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit. Sincerely, Hotel Management
Our hotel We always have a great stay here. We did however misplace our pillow and they said their insurance company would call us and that was a week ago. Our stay was awesome though and we call this hotel "our hotel"
Business response:
Tawnie, thank you for your positive feedback about your experience. Here at Extended Stay America, we take pride in creating a memorable, exceptional 'home away from home' for our guests. So we are thrilled to hear our team provided excellent service. Come back soon - we appreciate your business! Sincerely, Hotel Management
Awesome stay We always have great service and great rooms when we stay there it's top-notch!!
Business response:
Tawnie, it is always a pleasure to hear from our loyal guests and to know we are continually exceeding expectations. Thank you for the terrific comments about our comfortable suite and outstanding service. We are delighted our hotel offers everything you need for you to enjoy a relaxing stay. Thank you once more for choosing Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
How is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive rated?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive has a 4.2 star rating with 1,643 reviews.
When is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive open?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive is open now. It will close tomorrow at 12:00 a.m.