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Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
- Hotels
- Maitland, FL
About this business
Location details
1776 Pembrook Dr., Maitland, FL, 32751, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cómodo Bueno para descansar si estás en el área por trabajo.
There was nobody at front desk when we checked in and we waited 15 minutes. The room wasn’t too clean and on to go breakfast was coffee and muffins.
Business response:
Dear Diane, Thank you for taking the time to share your review. We strive to provide an enjoyable stay for every guest visiting our hotel. Therefore, we are sorry for the disappointing check-in experience, and we also apologize for your room not being ready for occupancy upon your arrival. We will address these with our team to ensure such an instance is not repeated. Also, we apologize if our complimentary grab-and-go breakfast was not to your liking. We will share your concern with our brand leaders to help them decide on ... read more
Easy friendly fast check in nice room quite area
Business response:
Dear Chad, We appreciate you choosing Extended Stay America for your recent visit to our area. Our team makes every effort to ensure an exceptional stay for each guest; therefore, we are pleased we made this happen for you. We are glad you enjoyed our excellent customer service and a pleasant check-in experience. We also appreciate you mentioning our relaxing suites and peaceful area. It was delightful having you with us. We hope to have the pleasure of welcoming you back next time your travels bring you our way. Sincerely,H... read more
To noisy in and around hotel
Seems sketchy but turned out okay The area around the hotel is a little sketchy and dark. Lots of men hanging out in the parking lot late at night and early in the morning. Was a bit nervous, walking to and from my car with my daughter. The room was a good size and was clean. Bed was hard and a bit uncomfortable. The front desk guy that checked us in was quick but unfriendly. I almost felt like we were bothering him by checking in. There definitely were people there living there. Trash bags in the hall way outside of neighbo... read more
Business response:
Dear Jessica, Thank you for posting a review of your recent stay with us. It is always lovely to receive positive comments from our guests, but we are also grateful to learn from comments like yours. We continually strive to advance our services, and we appreciate your feedback. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. It was a pleasure having you as our guest, and we hope to see you again soon.Sincerely,Hotel Management
It was better than expected. Good location, nice room. It was clean in the room.
Business response:
Dear Darya, Thank you for selecting Extended Stay America and reviewing us. It's great to read you loved our location and enjoyed your clean and comfortable suite. Every team member is committed to ensuring our guests have an excellent stay, so thank you for recognizing their efforts, and we'll be sure to share your comments with them. We hope to see you again soon! Sincerely,Hotel Management
Dirty and doors were locked at night upon arrival. No attendant in sight. Luckily 2 guests were outside to let me in. Unacceptable
Business response:
Dear Ryan, Thank you for choosing us and sharing your candid review. Our team strives to provide service and accommodations beyond our guest's expectations, and we genuinely regret failing to fulfill this during your stay. We follow the most rigorous standards regarding our hotel's cleanliness and hospitality. Therefore, we will review your concerns with our associates to ensure we always provide the high levels of service our guests deserve. We hope you will revisit us so we can make it up to you next time your travels brin... read more
Frequently asked questions about Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
How is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive rated?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive has a 3.5 star rating with 2,710 reviews.
When is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive open?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive is open now. It will close tomorrow at 12:00 a.m.