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Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
- Hotels
- Maitland, FL
About this business
Location details
1776 Pembrook Dr., Maitland, FL, 32751, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Buen sitio estancia agradable volberia alli
Business response:
Hector, thank you for sharing your experience at Extended Stay America - Orlando - Maitland - 1776 Pembrook Dr. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with all that we have to offer. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, General Manager
Business response:
Thank you for making Extended Stay America - Orlando - Maitland - 1776 Pembrook Dr. a part of your travel plans. We are delighted to see you loved our property and service. We hope to see you again on your next trip to our area. Sincerely, General Manager
Business response:
Carmen, thank you for staying with us and taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, General Manager
Great room! Not much of a breakfast offering but great coffee
Business response:
Michael, thank you for being our guest at Extended Stay America - Orlando - Maitland - 1776 Pembrook Dr. It's nice to know you enjoyed your time with us and that you were impressed with your comfortable room. We appreciate your business and hope to see you again soon. Sincerely, General Manager
nice hotel great price Only stayed one night while in Orlando. Clean, quiet and friendly
Business response:
Thank you for being our guest at Extended Stay America - Orlando - Maitland - 1776 Pembrook Dr. We are delighted to know you were comfortable here and that you found us to be a great value in the area. It was a pleasure hosting you, and look forward to welcoming you back soon! Sincerely, General Manager
Fair A fair experience. No hot water on the last day. My reservation was screwed up. The breakfast is a total joke. Staff was very weak. I was disappointed overall. Next time in the area I will select a different hotel.
Business response:
Michael, we are truly sorry to have failed to deliver a stay that met all your expectations. Please accept our apologies for the issues you had while here. Your feedback is important as it will help us our service moving forward and to ensure our future guests do not experience the same. We value your business and hope you will consider giving us another chance so we can provide you with a much more satisfying experience. Sincerely, General Manager
Not the room I paid for. I paid for a KING sized bed and room. We got the King bed but the room was obviously made for a Full Size or Queen at best. I could not walk around the bed which was jammed up against the A/C under the window. There was no second night stand on this side. Therefore, since my husband was sleeping on the other side, which had a night stand and passage to the bathroom area, I had to running leap to launch myself into the bed and inch my way off the bottom of it each and every night. As I was there for m... read more
Business response:
Thank you for being a guest at our hotel. Although you liked the attentive service provided by our staff, we are disappointed to learn about the challenges you experienced while being here. We assure you this is not normal for us, and we have shared your feedback with our team in order to prevent similar issues from happening again. We hope you will give us another opportunity when you are in the area, as we would love to make it up to you and provide you an enjoyable, comfortable and memorable stay. Sincerely, General Mana... read more
Baseball Travel Clean and comfortable... always like having a kitchen to cut food costs as we travel a lot for baseball tournaments. Lots of road construction in the area and the GPS gets really confused, plus there are three Extended Stays within the same corporate park so make sure you are at the correct address.
Business response:
It was a pleasure to have you as our guest at Extended Stay America - Orlando - Maitland - 1776 Pembrook Dr . We are delighted to read you liked our clean facilities and the kitchenette in your room. That being said, we are sorry for the difficulties you experienced to locate us. We hope you will consider giving us another chance so we can make this up to you the next time you are in the area. Sincerely, General Manager
Extended Stay at Maitland Road is a dump The hotel was easy to find. the staff on the evening shift the night we checked in was not representing the hotel. Had a bad attitude and really did not want to be there. The breakfast really wasn't and I found a roach in my bathroom and changing area. I realized that I left my pajamas, called the hotel and reported it, but "no one saw them." Even though I clearly said that I left them hanging on the door in the bathroom. They did not change the towels and I really do not think that ... read more
Business response:
Thank you for your review. We are sorry for the issues you encountered and regret the inconvenience it caused. Your comments have initiated additional training for our entire staff as we continuously improve. Kindly be familiar, to provide a more home-like experience for our guests, we provide housekeeping services on a weekly basis which is also available upon request at a nominal fee. We will be sure to communicate this more properly in the future. We hope to have one more chance so we can deliver you a much better experie... read more
Frequently asked questions about Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
How is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive rated?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive has a 3.5 star rating with 2,712 reviews.
When is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive open?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive is open now. It will close tomorrow at 12:00 a.m.