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Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
- Hotels
- Maitland, FL
About this business
Location details
1776 Pembrook Dr., Maitland, FL, 32751, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Appearance is just a cover The hotel is nice overall in appearance but when we first turned on the lights the kitchen had a few roaches running for cover and my wife and daughter were in horror when we saw the size of the cockroach that was sitting on the counter...killed it right away..I really wanted to leave but it was 1am and the hotel was booked full and we did not feel like hopping back in the car and look for another hotel...hope I didn't bring any stowaway back home...great review and star rating but we got the one w... read more
Business response:
Thank you for your review. We are sorry we failed to provide you the clean and comfortable suite you expected when you selected our hotel for your lodging needs. What you encountered should not have happened as we have regular treatments from a professional service to ward off the type of unwanted visitors you mentioned. We have scheduled additional treatments so our goal of providing clean and comfortable suites can be achieved and to prevent this from happening again. We value your business and truly hope you will give us ... read more
Good Good
Business response:
Wow - Roberto, many thanks for sharing your 5-star rating of Extended Stay America. We are delighted we exceeded your expectations for a fun-filled visit to our area. We hope to have the pleasure of welcoming you again soon. Sincerely, Hotel Management
Easily accessible Short stay but enjoyable...friendly helpful staff! What ever we needed we were able to get from the front desk with no problem.
Business response:
Lil, thank you for your nice feedback about Extended Stay America. We are delighted to know our convenient location was perfect for your needs and that the attentive service provided by our front desk associates added to your joy. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
Business response:
Pamela, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Honest review of a nice hotel The hotel was very clean, it looks somewhat modern, the staff was very corteus and the pool was nice. The hotel was close to where I needed to go in Orlando. The only issues were that there's construction on the highway around the hotel so it's a little difficult to find at night. Also, the front desk is closed from 11pm to 7am and although they have a sign that says to call the laundry most people wouldn't assume immediately that this person can check you in so we had to spent the night with fa... read more
Business response:
Randy, thanks for being our guest at Extended Stay America. We are happy to know you liked your clean room and were impressed with our courteous associates. That being said, I am sorry for the inconvenience you experienced while here. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Hurricane Irma escape My son and I escaped hurricane Irma after 5 days with out electricity. The staff was very accommodating even though they themselves were combating conditions that were as bad as what we had left. Everyone we came in contact with was cheerful and helpful. People were also there because of the hurricane and the staff did there best to help everyone.
Business response:
Mary, thank you for sharing a wonderful review of Extended Stay America. Our entire staff is committed to providing an exceptional service for every guest, and your feedback serves as an encouragement for us. We look forward to hosting you and your son again in the near future. Sincerely, Hotel Management
Extended stay Hotel was fine for an emergency place to stay after our power was out following Hurricane Irma.
Business response:
We are pleased we could be of your service during such a hard time. Thanks for your review and being our guest at Extended Stay America. We hope you would choose staying here again when travelling to this area in the near future. Sincerely, General Manager
So so Room was just ok. Bedding not very comfortable. Breakfast not very good. Hotel is pet friendly.
Business response:
Rachel, thank you for your review. Although you were overall satisfied with your stay, we are sorry we missed meeting some of your expectations while you were here. Your feedback is of utmost value, and we will use it as a training tool to improve ourselved. We hope to have one more chance so we can make your next visit pleasant in all respect. Sincerely, General Manager
Nice stay After hurricaine Irma I was at a loss as to where to go to escape the heat for myself and my fur babies. I was pleasntly surprise how wonderful the accomodations were. I felt at home right away and will no longer stay anywhere else if the need arises. I have also decided next time I travel whether with or without my fur babies Extended Stay America will be my first choice.
Business response:
Joan, thank you so much for confirming to others that what a great choice Extended Stay America is! We strive to provide an outstanding experience to all of our guests, and we are delighted to know we accomplished this while you were here. It was our pleasure hosting you, and we look forward to your return visit soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
How is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive rated?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive has a 3.5 star rating with 2,712 reviews.
When is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive open?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive is open now. It will close tomorrow at 12:00 a.m.