Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive

Business response:

Many thanks for taking the time to post your generous rating online. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, General Manager 

Business response:

Thank you for sharing your positive feedback about Extended Stay America. We are glad to read your spacious room and our convenient location met all of your expectations for a great stay. It was our pleasure hosting you, and we hope to be your first choice every time you visit our area. Sincerely, General Manager 

Business response:

Thank you for being our guest at Extended Stay America. We are pleased you had an overall nice stay. However, we are sorry for the cleanliness issues you encountered in your room. I have shared your feedback with my housekeeping team to take corrective actions immediately. We hope to have the opportunity of welcoming you back soon. Sincerely, General Manager 

Business response:

Nathaniel, thank you for your stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, we always want to know if there is anything we can do to improve your experience while you are here as we would love to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, General Manager 

Business response:

Heriberto, thanks for the four-star rating. It's nice to know you had an enjoyable time at Extended Stay America. We hope to see you soon. Sincerely, General Manager 

Business response:

Lloyd, we are delighted you had an excellent stay at Extended Stay America. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit. Sincerely, General Manager 

Business response:

Thank you for staying with us. We are glad your overall experience was pleasant and that you liked our well-kept property and courteous service. However, we are sorry if any inconvenience caused while you were here. We hope to serve you much better in the future. Sincerely, General Manager 

Business response:

We appreciate you choosing to stay at Extended Stay America and taking the time to write a review. It's great to know you had an enjoyable stay and you found us to be a good value. Thanks again for including us in your travel plans, and we hope you will come back to see us again. Sincerely, General Manager 

Business response:

Brian, thank you for being our guest. Although you were overall satisfied with your stay, we apologize for the cleanliness issues with your room. We have shared your comments with our housekeeping team to see where we went wrong, so any necessary improvements to our processes can be made. It was good to have you here, and we hope you will give us another chance to provide you with a much better experience. Sincerely, General Manager