Extended Stay America - Orlando - Southpark - Commodity Circle

Business response:

Dear Guest, Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from one of our team members. We take our guests' comments seriously, as they will help us enhance the experience for future guests. On a more positive note, we appreciate you mentioning that apart from this particular issue, you enjoyed your time with us. We hope to have another opportunity to show you the exceptional hospitality you always deserve and that we are known for providing. Since... read more

Business response:

Dear Guest, Thank you for choosing Extended Stay America and sharing your experience. We’re delighted to hear that our team’s service made such a positive impression. Your feedback on room updates and accurate online information is valuable, as it helps us ensure future guests have clear expectations and a comfortable stay. We appreciate your comments and look forward to welcoming you back for an even smoother visit. Sincerely, Hotel Management 

Business response:

Dear Sarah, Thank you for your wonderful feedback! We are thrilled to hear that your stay was enjoyable and that the room met your expectations. At Extended Stay America, we strive to create a comfortable and welcoming environment for every guest, and it’s great to know we succeeded during your visit. We truly appreciate you choosing to stay with us and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback with us. We understand how important a morning option can be when starting the day. We do offer a convenient grab-and-go selection along with fresh coffee each morning, and availability may vary by timing or location. Guest perspectives are always helpful as they allow us to review how clearly our amenities are communicated and experienced. We appreciate you taking the time to comment and hope to have the opportunity to provide a more seamless experience during a future visit S... read more

Business response:

Dear Guest, We are flattered by your generous review of Extended Stay America. It is very kind of you to recognize our devoted staff for their service. We look forward to having you as our guest again whenever your travels bring you back to the area. Sincerely, Hotel Management 

Business response:

Dear Guest, We are so glad to hear that you enjoy staying with us and that your overall experience has been a positive one! At Extended Stay America, we strive to provide welcoming and respectful service at every level. We’re sorry to learn that one interaction did not reflect that commitment and appreciate you bringing it to our attention. We look forward to continuing to make your future visits comfortable and enjoyable. Sincerely, Hotel Management