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Extended Stay America - Orlando - Southpark - Commodity Circle
- Hotels
- Orlando, FL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
8687 Commodity Cir., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When I entered the hotel to go to my room I noticed the area around the elevator was filled with trash. This wasn't due to the guy who was responsible for cleaning because anytime I saw him (2-3 times a day) he was emptying trash. When I opened the door to my room (210) it smelled of urine. The carpet was stained with what looked like urine stains. One of the hand towels had, what I hope was beard trimmings on it. You could tell it was an older hotel. Other than that, the bed was clean and comfortable. Maybe clean the carpet... read more
Business response:
Dear Jennifer, Thank you for taking the time to share your detailed feedback. We sincerely apologize for the issues you encountered during your stay. Your observations regarding the cleanliness and condition of certain areas have been noted, and we are actively addressing these concerns with our housekeeping team. We appreciate your positive comments about the bed and comfort. Rest assured, your feedback is instrumental in our ongoing efforts to enhance the guest experience, and we hope to have the opportunity to welcome you... read more
Good stay
The room was clean however the cabinets are never cleaned because there's dead roaches in them. The toilet got clogged the first time it was used and we had to go down to the front desk for a plunger because the room phone doesn't work to communicate to the lobby. We didn't have sheets for the pull out couch so that was another trip to the lobby. The beds were clean and comfortable thankfully.
Business response:
Dear Shivahn, Thank you for taking the time to review your stay. It is nice to know you had a pleasant time and were pleased with the comforts of the bed in your suite. However, we are very concerned about your experience and are genuinely sorry we did not meet your expectations. Our top priority is a clean, comfortable suite; we will work with our staff to ensure this is an isolated issue. Please give us another chance to provide you with the stay you deserve the next time your travels bring you our way. Sincerely,Hotel Man... read more
Great
Business response:
Dear Charles, Thank you for the kind review. We are delighted you chose Extended Stay America for your recent visit here, and we are thrilled to read that you had an overall positive experience. We appreciate your business and hope you will choose us every time you are in the area. We look forward to seeing you again soon!Sincerely,Hotel Management
Na reserva diz que o hotel tem café da manhã, mas não tem. Somente o café mesmo.
Bugs in the room
Business response:
Dear Josias, We apologize for any inconvenience caused by the presence of bugs in your room. This does not reflect our usual standards, and we take such reports seriously. We will address this issue promptly to ensure a more comfortable stay for our guests in the future. We appreciate your understanding and hope to have the opportunity to regain your trust.Sincerely,Hotel Management
Business response:
Thank you for taking the time to review our property. We are delighted you enjoyed your stay. We look forward to welcoming you back soon!
Stay not so good. It was uncomfortable due to having an exterior door right next to the room and people slamming that door all night long. Room definitely needs updating. Old appliances, bathtub has lots of scratches and dents and permanent stains with no floor mat. Certain items you have to request from front desk.
Business response:
Dear Oswaldo, Thank you for being our guest at Extended Stay America. It is nice to know you had a good stay and were pleased with the room. However, we are sorry for the inconvenience caused and will discuss this with the team to improve it. We appreciate your feedback and hope we serve you again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Southpark - Commodity Circle
How is Extended Stay America - Orlando - Southpark - Commodity Circle rated?
Extended Stay America - Orlando - Southpark - Commodity Circle has a 4.3 star rating with 1,418 reviews.
When is Extended Stay America - Orlando - Southpark - Commodity Circle open?
Extended Stay America - Orlando - Southpark - Commodity Circle is open now. It will close tomorrow at 12:00 a.m.