Extended Stay America - Orlando - Southpark - Commodity Circle

Business response:

Dear Guest, Thank you for your wonderful feedback! We are thrilled to hear that you love our property and appreciate the efforts of our team. Your kind words mean a great deal to us and inspire our staff to continue providing warm, attentive, and memorable service to every guest. Creating a comfortable and welcoming environment is always our top priority, and we are delighted that your experience reflected this. We sincerely value your support and recommendation. We look forward to welcoming you back again for another enjoya... read more

Business response:

Dear Guest, We are thrilled to hear that you found our staff amazing. Your kind words mean a great deal to our team and inspire us to continue providing exceptional service to all our guests. Ensuring a warm, welcoming, and comfortable environment is always our top priority, and we are delighted that your experience reflected this. We sincerely appreciate your support and recommendation, and look forward to the opportunity to host you again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We are glad to hear that our team made a positive impression and that the location and value met your needs during your business trip. We also appreciate your observations regarding the condition of the room, as understanding guest experiences helps us maintain the standards we aim to provide. Ensuring a comfortable and welcoming stay for every visitor is always our priority. We value your comments and hope to have the opportunity to host you again in the futu... read more

Business response:

Dear Guest, Thank you for sharing your feedback. We are concerned to hear that your experience did not meet expectations, and we understand how these concerns could affect your stay. Creating a clean and comfortable environment for every guest is always a top priority, and insights like yours help us better understand how our accommodations are experienced. While we cannot change your recent visit, we value your observations and hope you might consider giving us another opportunity in the future to provide a stay that more c... read more

Business response:

Dear Guest, Thank you for sharing your feedback. We are concerned to hear that interactions during your stay did not feel welcoming or respectful. Our team strives to create an environment where every guest feels valued and comfortable, and feedback like yours helps us understand how these efforts are perceived. While we cannot change your recent experience, we truly appreciate your observations and take them seriously, as they provide important insight into the guest perspective. We hope you might consider giving us another... read more

Business response:

Dear Guest, We sincerely apologize that your stay did not meet your expectations, particularly regarding the condition of the room and the presence of pests. Guest comfort and satisfaction are our top priorities, and your comments have been shared with our maintenance and pest control teams for review. We take all feedback seriously and are committed to providing a clean, safe, and welcoming environment for every guest. We hope to have the opportunity to provide a much-improved experience and warmly welcome you back in the f... read more