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Extended Stay America - Orlando - Southpark - Commodity Circle
- Hotels
- Orlando, FL
About this business
Location details
8687 Commodity Cir., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
extra linens are not delivered to room, you must go pick up at desk. breakfast is coffee and bagged bagels no dishes/silverware/ glasses in room. front desk closes at 11pm ? how can a hotel not have 24 front desk staff?
Business response:
It is disheartening to read we didn’t live up to your expectations in regard to our grab-and-go offerings. We have shared your comments with the concerned team as we plan any changes in the future. Also, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Please consider giving us another chance so we can make your next trip pleasant in every respect. Sincerely, Hotel Management
Check in was easy and fast. However, the room doors are not hotel friendly in the sense that they are loud when closing. Most of the guests were not respectful when leaving and going back into their rooms. It seemed everyone would just let the door slam behind them. The first night I checked in, when closing the bathroom door, I noticed the person who stayed there last left their underwear hanging where the towels are supposed to be hung. The next day when I came back to my room, it was not cleaned. Everything was how I left... read more
Business response:
Thank you for your review. We are so sorry for the issues you encountered in your room and regret the inconvenience it caused. Your concerns have been shared with our Housekeeping team in an effort to be more diligent moving forward. We hope you will consider giving us one more chance so we can redeem ourselves. Sincerely, Hotel Management
dirty old roaches MY TITLE SAYS IT ALL! I DROVE 4 HOURS THE NIGHT OF MY CHECK IN TO FIND OUT THAT THE MY ROOM HAD ROACHES. THEN AFTER IM ON THE PHONE WITH EXPEDIA FOR 25 MIN, STAFF FROM HOTEL ASKED IF I WANTED TO CHANGE THE ROOM TO ONE THAT WAS NOT CHECKED IN. WHEN I ASKED BEFORE I GOT ON THE PHONE WITH EXPEDIA IF THEY HAD ANYTHING ELSE AVAILABLE, THEY SAID THAT THEY WERE BOOKED. THE ROOM THEY GAVE ME WAS STILL NASTY, LOOKED LIKE A SIDE OF THE ROAD MOTEL YOU SEE ON SCARY MOVIES. THEN THE SECOND ROOM HAD A MISSING BASEBOARD, ... read more
Business response:
We apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. We are working with our housekeeping and pest control teams to reiterate the importance of our daily checklists to ensure this isn't repeated. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Last day in Fl I would never stay again! This hotel was not cheap and for 140.00 I at least expected to be able to get an extra pillow. There was nothing in the rooms like coffee maker, utensils, cups, paper towels. You had to ask for everything. Windows on first floor did not lock. It stunk in the room. We switched rooms once and no better. If I had not already paid on line I would have left! Do not waste your money. I have stayed in many places that had all your home away from home needs and never had to ask for everything... read more
Business response:
Kelly, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We truly regret the inconvenience ... read more
UNCLEAN ROACHES WERE EVERYWHERE AND VERY UNCLEAN
Business response:
Michael, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Business response:
Ganesh, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
There is no ice on the premises. TV didn’t work (got fixed) carpet was dismal and dirty.
Business response:
Thank you for your candid review. We hope your overall experience was pleasant. We’re sorry for the inconvenience you had here. Your feedback will be shared with the respective teams. We would also like to inform you that, as we have a full-size refrigerator which includes ice trays for your convenience, we do not have ice machines on our property. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
Horrible place! No cups or coffee. For every small request you need to go front desk.
Business response:
We were disappointed to read about the issues you experienced and that we failed to provide the attentive service you deserved. Our main focus has always been on guest service, and we promise we will use your evaluation as an incentive to step up our game. We do hope you give us another chance and stay with us the next time you are in the area. Sincerely, Hotel Management
Not what you expect for a vacation The lobby looks ok, once you are walking towards the room the smell it’s not nice, the room looks just very disappointing. The room smells like Old wet furniture. I will not be staying here, I arrived and left within 20 min. There was like signs for thief all over... I took a look at the breakfast area and it also looks disappointing... there are lots of changes to be made in here... next year I will pass by again and check the hotel for changes for now I will stay away..
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Frequently asked questions about Extended Stay America - Orlando - Southpark - Commodity Circle
How is Extended Stay America - Orlando - Southpark - Commodity Circle rated?
Extended Stay America - Orlando - Southpark - Commodity Circle has a 3 star rating with 2,973 reviews.
When is Extended Stay America - Orlando - Southpark - Commodity Circle open?
Extended Stay America - Orlando - Southpark - Commodity Circle is open now. It will close tomorrow at 12:00 a.m.