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Extended Stay America - Orlando - Southpark - Commodity Circle
- Hotels
- Orlando, FL
About this business
Location details
8687 Commodity Cir., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The worst This time it the worst stays that I have ever had. They really have let that hotel go down hill. I will never stay there again.
Business response:
Juan, thank you for returning to stay with us. That being said, please accept our apologies for failing to provide you with a stay that met your expectations. We appreciate your business and value you as a guest. We're sorry for your experience. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management
Last minute booking Was unable to find a hotel that I really liked during spring break due to last minute booking. You have to stay at least 8 days to have housekeeping. They charge per day to clean the room for anything less. You basically have to do everything yourself which I'm not used to when paying for a hotel room. Pool had a lot of leaves and palm pieces in it so we didn't swim. The worst part of the stay is the room smelled like pee. its also animal friendly so who knows what went on in the room. Will never stay the... read more
Business response:
We apologize our hotel and amenities were not to your expectations and the odor issue you had while being here. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Your experience is shared with our housekeeping department to do a deep cleaning of your room. Please consider giving us another chance to provide you with a much better stay. Sincerely, Hotel Management
Vacay trip Was not given room we booked in advance, not enough beds for all guests. Then didnt have extra items to even help situation
Business response:
Thanks for choosing us. Please accept our sincere apologies as we couldn’t provide you with the room of your choice. We consider your feedback very important, and thus it has been shared with the concerned team, and we will take the appropriate steps to prevent such an issue from happening again. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
The only good thing about this hotel are the people at the front desk. nice and helpful. when i got to my room the bathtub and bathroom floor were covered in hair which tells me the bathtub was not cleaned after previous guests left. Also the toilet had hair on the toilet seat. Disgusting !! On the first night there was a cockroach crawling on the floor !! I called front desk and asked them to move me to a different room and so they did. unfortunately the other room was even more disgusting with dirty sheets and pee stains a... read more
Business response:
Dorothy, thanks for being our guest. We sincerely apologize for not meeting your expectations with regard to your room while being here and the inconvenience it caused to you. Your feedback regarding odor and cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Your concern for the breakfast offerings will be discussed with our Brand Leaders when updating our selections moving forward. Please give us another chance to accommodat... read more
Terrible The room was small, dirty, when i first checked in the first room had other guests inside so i walked in their room, expensive the night rate..Not very happy at all will not stay there again
Business response:
Nubia, thank you for your feedback. We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with our front desk and housekeeping teams to prevent this from happening again. We value your feedback and will use it to ensure we are more consistent with our service levels. We hope we have the chance to make it up to you at a future date. Sincerely, Hotel Management
Very bad Hair on the bed, bugs in the kitchen, the bath smell terrible, i changed blankets by myself because anyone helped me. Very bad experience and Manager never attended my claims.
Business response:
Please accept our sincere apologies for the cleanliness and service issues you encountered while here and the inconvenience caused. Your comments have been shared with the entire team, and we will take the appropriate steps to prevent these problems from happening again. We will also redouble our efforts and will be training our staff to better serve our guests. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Good but Need to be better This hotel is a complete disaster because when I arrive a my room the room haven’t towels only 1 for 3 days and 2 night for two people and the second day the room they not cleaned because the front desk say you need stay 7 or more nights to hhe room be clean, really? 7 nights to clean a room, totally disaster
Business response:
We are sorry for not meeting your expectations with regard to our hotel policies and regret the inconvenience it caused. Please note, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. We will remind our front desk to communicate this more clearly going forward. We appreciate you being our guest and hope to see you again soon. Sincerely, Hotel Management
Cheap price for a reason The negatives: the room had an over powering smell of old bacon grease from the kitchenette, there were holes in the carpet, the iron leaked water, and the hotel pool was closed. The positives: cheap, bed and pillows were decent, and the locaction was convenient.
Business response:
It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Recieved a room i did not book, rude staff and worst of all they lied about my room
Business response:
Thank you for sharing your experience. What you reported is not a typical occurrence at our hotel, and we apologize for failing to provide our customary hospitality and outstanding service. We hope you will give us another chance to show you that we do take pride in providing wonderful service to all of our guests, every day. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Southpark - Commodity Circle
How is Extended Stay America - Orlando - Southpark - Commodity Circle rated?
Extended Stay America - Orlando - Southpark - Commodity Circle has a 3 star rating with 2,973 reviews.
When is Extended Stay America - Orlando - Southpark - Commodity Circle open?
Extended Stay America - Orlando - Southpark - Commodity Circle is open now. It will close tomorrow at 12:00 a.m.